Service Technician - Carleton Place, Canada - Eteros Technologies Inc.

Eteros Technologies Inc.

Verified Company

Carleton Place, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Please note this is not an IT position.
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The culture at Eteros is extremely important to us. It is a tangible feeling that becomes contagious when you have the right people in place.

So, what type of person is the 'right fit' for Eteros? Here is what we are looking for when it comes to fit:

Right Fit:

Cando attitude
Strong work ethic
Sense of urgency
Resourcefulness
Followthrough
Passion in your work
Happy people

Not a Fit:

- "That's not my job" mentality

Not eager to learn
Lackadaisical
Not putting in an honest day's work
Not a team player
Not taking ownership
Watching the clock

Duties
The person in this role will be providing technical support on Mobius and Triminator equipment, which is agricultural machinery. This is NOT an IT support role.

Duties will include:

Triaging customer questions and service issues:
Low and medium complexity issues: determine the cause of the problem; select and explain the best solution; expedite the necessary correction or adjustment; follow up to ensure resolution.
High complexity issues: facilitate a smooth handover for the customer to a senior service technician.
Documenting support activities and resolutions in company CRM
Assisting with technical documentation as required
Other duties as assigned

Job Perks
In addition to working with an awesome group of people, Eteros offers a comprehensive benefits package after three months. After one full year of employment, employees are eligible to participate in the company's Employee Stock Ownership Plan.

Applications

Please take the following two steps to apply:

PLEASE NOTE THAT ONLY APPLICATIONS WITH A COMPLETE PREDICTIVE INDEX ASSESSMENT AND COVER LETTER WITH BE CONSIDERED.

Salary:
$45,000.00-$55,000.00 per year

Benefits: