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    Child Care Registrar - Edmonton, Canada - YMCA of Northern Alberta

    YMCA of Northern Alberta
    YMCA of Northern Alberta Edmonton, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    We are seeking a Child Care Registrar (Business Administrator) to provide essential management of the child care waitlist, monitoring of operational capacity and facilitating offers and new registrations for families at all YMCA Child Care locations. We're looking for a tech-savvy individual with high attention to detail and strong communication and customer service. Your knowledge and skillsets will ensure that families in our care have the access to the life enhancing programs and services that they have come to expect from the Y.

    The YMCA of Northern Alberta strives to integrate our values of diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve.

    Our Culture

    Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.

    We are welcoming.
    We are open to all. We are a place where you can belong.

    We are genuine.
    We value you and embrace your individuality.

    We are hopeful.
    We believe in you and your potential to become a catalyst in the world.

    We are nurturing.
    We support you in your journey to develop your full potential.

    We are determined.
    Above all else, we are on a constant quest to make our community stronger, if you want to join us- apply today

    Essential Functions

  • Manage Child Care waitlists to ensure Child Care sites are operating at capacity, including sending outbound emails and phone calls to offer care and respond to inquiries about YMCA Child Care programs and services.
  • Support families through the online registration and intake processes.
  • Provide technical, financial and account management customer service and support to parents, members and other staff including the use of a case management or ticketing system.
  • Liaise with third party agencies and families to support invoicing and receipt of 3rd Party billing and Government subsidy funding.
  • Prepare and complete monthly government claims and invoices, including audits and reconciliation.
  • Management of accounts receivable including communication with staff and customers to update payment information, collect and minimize debt.
  • Maintain accurate, complete and current accounts and financial transactions in our CRM (Avocado & Salesforce)
  • Responsible for contributing to the identification, development, testing and implementation of solutions for new use cases, workflows, process changes, information or data needs, and technology upgrades to better deliver exceptional internal and external customer service as the YMCA advances an integrated online environment.
  • Identify and support workflow and process improvements for centralized registration and account management processes
  • Maintain and support the development of appropriate reports to support YMCA systems, initiatives, and operations.
  • Assist with other administrative tasks, functions and duties as required

    • What You'll Need

  • Previous experience with Child Care delivery, registration and account management, enterprise systems and data management in Salesforce would distinguish a candidate
  • Effective technical writing & verbal communication skills with a strong attention to detail and customer service
  • Minimum 2+ year(s) of administrative experience or combination of both education and experience
  • Certificate, Diploma or Degree in Administration, Accounting, Information Systems or related field is an asset
  • Intermediate to Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)

    • What the Y Brings to You

  • A meaningful career with opportunities to grow while building your community.
  • A culture of honesty, respect and pride in what we do.
  • Colleagues who bring diverse perspectives and talents to the workplace.
  • A comprehensive benefits package.
  • Membership to our health, fitness & aquatics facilities for you and your family
  • Reduced fees in YMCA programs such as child care and day camps (depending on availability and employment status).

    • Disclaimer

    We appreciate your interest in YMCA of Northern Alberta. However, only those applicants selected for interviews will be contacted. YMCA of Northern Alberta is an equal opportunity employer that is committed to providing employment opportunities to all individuals. Only those candidates permissible to work in Canada are applicable to this position.

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