Desktop Support Technician - Richmond, Canada - Tekwissenllc

Tekwissenllc

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.

Responsible for monitoring the network to ensure network availability to all system users.

Education/Experience.

Associate degree in a computerrelated field is required.
Bachelor's degree in computer science preferred.
2 to 4 years of experience are required.

Skills and Competencies:

Verbal and written communication skills, problemsolving skills, customer service, and interpersonal skills.
Ability to work independently and manage one time.
Ability to identify, interpret and evaluate system and network requirements.
Knowledge of computer hardware and software as it related to LAN/WAN.
Must have PC and Tablet skills
Must be well versed in MS Windows, MS Office
Minimum 4 Years Experience
CompTIA A+ and Network + Certification would be an asset
ITIL Foundations Certification would be an asset

Major Job Duties and Responsibilities:

Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Planned, coordinate, and implement network security measures to protect data, software, and hardware.
Perform other duties as assigned.
Must have PC and Tablet skills
Must be well versed in MS Windows, MS Office
Minimum 4 Years Experience
CompTIA A+ and Network + Certification would be an asset
ITIL Foundations Certification would be an asset

to Incident Management Services in managing the lifecycle of all incidents.

The movement of airplanes, passengers, and baggage; or
The daytoday work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.
Incident Coordination The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation.

Incident Management Services

Manage the lifecycle of all incidents.

The movement of airplanes, passengers, and baggage; or
The daytoday work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.

Incident Coordination

The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation.

Responsibilities:

Coordinates with the Service Desk to ensure proper recording of incidents
Incident briefing general and IT outage briefings
Determines if an incident needs to be escalated according to the priority and severity of the issue
Confirms that each incident is resolved, and that service is restored
Participates in incident reviews
Must coordinate with the oncall Airport Authority IT Manager during Critical or High priority incidents (P1 or P2)
Contacts the oncall IT Manager or responsible IT Manager per the Escalations to On-Call IT
Manager or responsible Manager during exception scenarios" section of the information
Technology Incident Prioritization and Escalation Standards document Infrastructure Services Infrastructure refers to the combination of hardware, software, network resources, and services required

Infrastructure Services