Support Analyst - Montréal, Canada - Tekwissenllc

Tekwissenllc

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

MISSION AND OBJECTIVES

Main local contact point and expert for LAP system (including LAP NAR Business Objects reports), working with end users, business analysts and developers.
On quarter ends, provide extended hours coverage, including weekend support
Consolidating existing knowledge database (Wiki)
Automating processes for common tasks and reporting
Providing input to technical designs
Communicating with other members of the Support LAP teams in the same and other locations
Managing issues and requests logged through Service Now and JIRA
Direct problem resolution or bug logging
Follow Change Management procedures

MAIN RESPONSIBILITIES

High degree of communication with users, management, developers and peers
Involvement with technical and functional quality processes and reviews
Work as part of the Global LAP Support team providing roundtheclock coverage

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

Minimum Bachelor's level of education or equivalent

years of IT experience, preferably in a support role

Excellent communication skills in English are mandatory (both written and verbal)
Experience in a banking environment is preferable

TECHNICAL COMPETENCIES

UNIX/ Linux
Shell Scripting
SQL (Sybase or Oracle)
C++ (or Java)

OPTIONAL COMPETENCIES

Accounting systems
C#/.NET
Microsoft Office
Autosys
Business Objects
ITIL fundation
Python

SKILLS AND BEHAVIOURS

Reactivity & ability to understand problems and situations and to draw out logical conclusions
Effective Communication, Rigour, Method, Autonomy, Patience
Flexibility
Adaptability and desire to learn new products and technologies
Incident, problem and change management skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Salary:
$479.00-$481.00 per day