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    Customer Account Specialist - Victoria, BC, Canada - Freedom mobile

    Freedom mobile
    Freedom mobile Victoria, BC, Canada

    2 weeks ago

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    Description


    Company DescriptionAt Freedom, we're proud to be leaders in a movement that brings affordable wireless services to Canadians – we're always on the lookout for go-getters that are committed to disrupt the status quo.

    Does that sound like you? We'd love to meet you.

    Job DescriptionAt Freedom Mobile, we're not just a team, we're a community dedicated to providing exceptional service with a personal touch.

    Our commitment runs deep—24/7/365—to ensure our customers always have a helping hand whenever they need it.

    In this pivotal role, you will be at the heart of our operations, ensuring every interaction is handled with precision and empathy.


    Here's what a typical day looks like:

    Customer Interaction:
    Engage with our Mobile service users to handle everything from basic account queries to technical troubleshooting, ensuring every customer feels valued and understood

    Value Optimization:
    Guide customers through our extensive product portfolio to find the best solutions that enhance their experience and satisfaction

    Brand Advocacy:
    Become a trusted voice of our brand, showcasing your deep knowledge of our offerings and instilling confidence in our customers

    Performance Excellence:
    Aim high and exceed not just the expectations set for individual performance but also contribute to team goals in a spirited environment

    QualificationsExperienced:
    You've demonstrated your customer service prowess in retail, sales, or call center settings

    Communicator:
    Exceptional interpersonal and communication skills are second nature to you

    Tech-Savvy:
    Proficient in navigating multiple computer systems and tools, including billing systems, internal platforms, and Microsoft Office

    Resilient:
    Self-motivated and adaptable, you thrive in dynamic, fast-paced environments

    Insightful:
    Skilled in engaging customers by asking insightful questions to fully understand and meet their needs

    Positive:
    Armed with a "can-do" attitude, your customer-focused approach helps you handle challenging situations with sincerity and integrity.*
    • This position is 100% 'work from home' and you will need to have a suitable working environment (quiet, private, sufficient internet etc).Additional InformationTake advantage of the benefits of working from home with a starting hourly wage of $17.40Quickly develop your skills through our comprehensive and paid training.

    Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.

    Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
    Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
    Develop your full potential and imagine what you can become within Quebecor's family through our various career opportunities.
    Embark on a career where you can make a real difference in people's lives every day.

    Join us and become the reason our customers keep coming backCheck out our Activity Report for an overview of the projects to which you could contribute We value your uniqueness We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong.

    We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential.

    We're eager to discover all the qualities that make you uniqueWe are happy to make accommodations to promote accessibility upon request.

    If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.

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