Tim Smith

J&J Corporate Account Director - Retired

Customer Service / Support

Victoria, Capital Regional District

About Tim Smith:

Objective

As I step away from my thirty-year corporate career in the Medical Device and the Healthcare industry. I am seeking a part-time job opportunity that aligns with my personal interests, which utilizes my sales background and abilities to provide exceptional customer service and support.

Experience

Johnson & Johnson: Oct 1991 – Feb 2024

Retired | February 2024

Key Skills

Customer Centric Focus

Communication

Coaching & Mentoring

Strategic Account Management

Project Management

Contract Negotiations

Serving It Right (certified)

Interests

Hockey

Golf

Travel

Kayaking

Woodworking

Experience

Responsibilities

Overseeing daily operation of Johnson & Johnson Medical Device businesses across Western Canada.
Collaborating with field sales organization and healthcare providers, ensuring adherence to Healthcare Compliance standards.
Partnering with Healthcare stakeholders, which includes Clinicians (Physicians, Nurses), Health Authority & Hospital leadership, as well as Provincial procurement bodies.
Priority being customer services; ensuring we have the right product | right place | right time to meet Healthcare providers’ needs to support the patients they serve.

Leadership

Successfully led teams to meet and deliver on their individual goals and achieve financial contributions to companies year over year performance. Creating a collaborative and engaged environment, while maintaining excellent customer support and industry leading customer service.