Residential Support Worker - Edmonton, Canada - Bissell Centre

Bissell Centre

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Purpose

The RSW, under the direction of the Manager (or Team Lead), is responsible for supporting and encouraging residents living at Hope Terrace.

The RSW is responsible for having a good working knowledge of resident care plans as laid out by the Care Team.

The RSW will support and hold residents accountable to completing their agreed upon care plan.

They will utilize a holistic approach by incorporating emotional, spiritual, mental and physical wellness through a client-centred and trauma informed approach.

They will develop positive communication and rapport with residents. Conflict resolution is an integral part of the RSW role.

Due to the nature of the position the RSW will occasionally experience physical and/or verbal abuse from and between participants and will work through these incidents, in collaboration with the Manager, to come to healthy resolution.

This position requires individuals who are willing to work on a 365 24/7 rotating shift rotation (4 on - 4 off) which includes holidays, evenings, nights, and weekends.

Duties and Responsibilities

Program Delivery

Implement strategies that support residents in meeting the goals laid out in their care plan.
Facilitate and promote a team focused philosophy that leads to a positive work environment.
Support the work of the Hope Terrace Care Team; this includes keeping accurate records and executing strategies designed for each resident.
Advocate for the needs of residents with community resources, income supports, medical concerns etc.
In collaboration with the Case Manager, ensure SPDAT and Provincial Assessments are completed accurately and on time.
Provide support with residents community outreach. This includes occasional transportation to appointments and community integration.
Work within the harm reduction model at Hope Terrace and support residents from a harm reductive lens.
Complete regular home visits that foster healthy relationship and a positive atmosphere.
Provide practical assistance to residents that enhance daily living skills, foster accountability and overall wellbeing.
Support Case Manager with programming
In collaboration with Manager, assist participants in pest control, hygiene management, apartment maintenance, and daily living skills
Administer naloxone when necessary.
Provide support for residents by assisting with appointment reminders, scheduling, and cancelling appointments, assist with navigating social service systems and the like
Provide deescalation, resident/roommate mediation and conflict solutions
Perform other building and/or program duties as required

General and Administrative

Maintain accurate written case file notes, computer records, update program databases (ETO), program information, and critical incident reports within established time standards
Maintain accurate expense logs for reimbursement
Participate in probationary and annual performance reviews
Complete daily shift and rotation reports
Attend scheduled staff and supervision meetings
Complete WCB forms as required
Perform other duties as required

Financial

Collect payments from residents for rental insurance, rental payments, and the like. Complete monthly credit card/expense claims

Qualifications

Education and Experience

Degree or Diploma in Human Services
Minimum of oneyear related employment experience e.g. highrisk populations, FetalAlcohol Spectrum Disorder, Supportive Housing Experience

Knowledge, Skills and Abilities

Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problemsolving, reliable and advocacy skills
Familiar with issues of poverty, houselessness, and Edmonton's urban core
Familiar working with high risk populations and an understanding of Aboriginal cultures, history, and current issues
Knowledge of Harm Reduction Philosophies, FASD Informed approach, Client-Centred approach, Trauma Informed Practice will be considered an asset
Strong active listening skills will be considered an asset
Indepth knowledge of Indigenous practices and culture will be considered an asset
Ability to speak Cree, Blackfoot, Michif, Inuit or Dene will be considered an asset

Conditions of Work

Rotating shift work: weekend and overnight shifts required of all positions

Personal Characteristics
The RSW should demonstrate competence in all the following:

Behave Ethically:

_ Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.

Build Relationships:

_ Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively:
_ Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools an