IT Support Specialist - Abbotsford, Canada - StructureCraft Builders Inc.

StructureCraft Builders Inc.

Verified Company

Abbotsford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the IT Manager, the IT Support Specialist plays a crucial role in ensuring our IT systems run smoothly and securely.

Your responsibilities will include, but not be limited to:

Responsibilities:

Conduct inperson and remote troubleshooting using diagnostic techniques and targeted questions.
Replicate, diagnose, and analyze issues reported by endusers, while crafting effective solutions that prioritize security considerations throughout the resolution process.
Maintain detailed logs of events, problems, and their resolutions.
Provide training and guidance to users, addressing identified difficulties and sharing tips for optimal computer operation.
Set up and deploy IT equipment for new employees.
Train users in software and operating systems.
Collaborate with suppliers and external technicians seamlessly.
Assist in the implementation and enforcement of IT policies.
Identify and recommend possible improvements to procedures.
Contribute to directed projects, including helpdesk and RMM tools implementation, as well as PC imaging software.
Other duties as assigned.

Position Requirements:

Completion of a postsecondary degree or diploma in an ITrelated discipline
Two to five years of progressive experience in desktop support.
Inquisitive problemsolving skills, demonstrating the ability to replicate and investigate technical issues thoroughly.
Effective time management with the capability to handle multiple projects simultaneously, prioritizing tasks based on business needs.
Adaptability and the skill to customize technical advice according to the endusers' technical abilities.
Clear communication skills to troubleshoot, advise, and educate endusers.
Competent in debugging and reprogramming of technical systems.
Efficient in setting up hardware and installing relevant systems and software.
Ability to meet deadlines effectively.

Assets:

Mac experience.
Unifi Network Equipment.
SmartDeploy PC Imaging.
Dell Hardware (both Laptop and Server/Storage).
Apple iPhone and iPad and Apple Business Manager.
InTune MDM.MS 365 Suite including Business Applications.

Location:
Abbotsford, BC- in Office

Schedule:
Mon-Fri, 8am-5pm

We offer a competitive compensation packages including benefits such as health insurance, retirement plans, and professional development opportunities. Join our team of dedicated professionals and contribute to the success of our organization.

Job Types:
Full-time, Permanent

Pay:
$75,000.00 per year

Benefits: