Resident Support Team Leader - Calgary, Canada - The Salvation Army Community Services (Calgary)

The Salvation Army Community Services (Calgary)
The Salvation Army Community Services (Calgary)
Verified Company
Calgary, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
The Salvation Army Community Services (Calgary)


Position:

Resident Support Team Leader


Location:

Downtown Calgary


Position Type:

Regular Full time - 40 hours per week


Position Summary


This position provides supervision, support, coaching, and guidance to Residential Support Workers to ensure they are able to complete all their job duties effectively; also provides a safe and secure environment for residents/ and visitors and practical support to reintegrate them into the community.


Hours/Schedule
Regular Full time - 40 hours per week.

Monday to Friday 7:00 am to 3:30 pm.


Key Responsibilities

  • Work alongside Resident Support Workers, volunteers, and students to ensure job duties are completed.
  • Conduct resident intakes, goal setting and followups.
  • Maintain strong communication (written and verbal) for the benefit of the resident and the program.
  • Monitor the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed medication.
  • Ensure resident assessment, admission, and orientation are being completed correctly, with dignity and respect.
  • Work collaboratively with agencies (e.g., PACT, SOS, DOAP).
  • Resolve all issues that arise within the building with residents or staff.
  • Perform Resident Support Worker duties and other related tasks when needed.
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Provide input into Resident Support Worker and Program Aid annual performance evaluations
:


  • Review policies, procedures, guidelines to suggest changes if any; review Resident forms to ensure correctness.
  • Supervise the coordination and distribution of weekly food hampers.
  • Conduct monthly tool and medication cabinet audits.
  • Develop shift schedules for Resident Support Workers ensuring scheduled vacation and sick days are covered.
  • Handle finances related to room rentals and meal tickets.

Working Conditions

  • Work in a men's residential housing facility.
  • May deal with aggressive people.
  • Potential of verbal, and less likely physical attacks.

Required Education, Experience, Competencies and Skills

  • Completed two years of Community College in a related field (i.e., social work).
  • Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
  • Proof of registration with the Alberta College of Social Workers if you have a social work diploma/degree.
  • One year but less than three years prior related experience in frontline work in a social service setting, life skills and experience in a related field.
  • Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves homeless.
  • Effective customer service skills.
  • Computer skills including MS Outlook, Word, Excel and familiarity with databases.
  • Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors.
  • Attentive listening and observation of body language and able to monitor and read the environment.
  • Demonstrated trauma informed care, nonviolent crisis intervention and deescalation skills; ability to diffuse difficult situations.
  • Strong verbal and written communication skills to convey information to residents and community partners.
  • Background check consent.
  • A satisfactory Police Information Check (PIC) with Vulnerable Sector Search.

The competition will remain open until the position has been filled.

  • We thank all applicants and those selected for an interview will be contacted._

Mission and Core Values


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.


Our values underpin all that we do:

Hope:

We give hope through the power of the gospel of Jesus Christ.


Service:

We reach out to support others without discrimination.


Dignity:

We respect and value each other, recognizing everyone's worth.


Stewardship:

We responsibly manage the resources entrusted to us.


Job Types:

Full-time, Permanent


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Day shift

COVID-19 considerations:
The common touch points are sanitized and the premises are kept clean at all times. Wearing mask is optional.


Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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