Customer Success Manager - Mississauga, Canada - Snaplii

Snaplii

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Snaplii
The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication.

The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online shopping experience to Users.

The interactive platform also benefits the Merchants with a higher level of brand loyalty.

In order to serve more merchants and users, we are expanding our business and adding more new functions, so that Snaplii can become a digital wallet commonly used by people in North America.

About the Role

What you will do:

Serve as the primary point of contact for a portfolio of key accounts, ensuring their success and satisfaction with our products and services
Develop and maintain strong relationships with clients, understanding their business goals and helping them achieve success through our products and services
Conduct regular checkins with clients to ensure ongoing satisfaction and to identify opportunities for upsell or crosssell
Proactively identify and address potential issues or concerns before they become problems
Lead a team of Customer Success Associates, providing guidance and support to ensure their success in managing their own portfolios of clients
Work closely with internal teams (e.g. sales, product, support) to ensure client needs are being met and their feedback is heard
Use data and analytics to track client usage and identify opportunities for optimization
Provide regular reporting and insights to clients to help them understand the value they are receiving from our products and services
Collaborate with the customer success team to develop and implement best practices for client management and success

Who you are:

5+ years of experience in customer success, account management, or a related field
Proven track record in team leadership, with the ability to mentor and develop team members
Excellent communication skills (verbal and written), with the ability to communicate complex ideas in a clear and concise manner
Strong organizational skills and attention to detail
Ability to manage multiple projects and clients simultaneously
Familiarity with CRM software and other business productivity tools
Understanding of customer success metrics and KPIs
Passion for customer success and a dedication to ensuring client satisfaction