Manager Clinic Operations - Montréal, Canada - TELUS

TELUS

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Montreal, Quebec, CA- Req ID: Jobs by Category: Health- Job Function: Clinical / Medical- Status: Full Time- Schedule: Regular
Description:

Join our team
Join an amazing multi-disciplinary team in our
Montreal Centre for Excellence in Mental Health.

We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes.

We have one of the largest networks of Care Centres in Canada.

Our commitment:
Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes.

With mental health becoming more top of mind than ever, we are committed to combining science with compassion to deliver exceptional, individualized care for each and every client.

Through innovative approaches and treatments we take a holistic approach to healthcare, prioritizing both health and wellness.

Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

We are looking for enthusiastic, customer service minded individuals who are passionate about making a difference in mental healthcare in a collaborative, friendly and supportive environment.

Join our team and help us shape the future of mental healthcare in Canada.

Here's the impact you'll make and what we'll accomplish together

TELUS Health Care Centre (THCC) is looking for a Manager, Clinical Operations to support our Montreal Centre Mental Health Centre of Excellence.

Within this role the Manager, Clinical Operations will play a key role in our team environment; primarily accountable and responsible for the entire day to day clinic operations.

Here's How:

As part of the team, you'll be responsible for:

Planning, leading and managing day-to-day clinical and client services operations
Manage overall budget, scorecard and metrics for your area of responsibility
Provides recommendations on budgets, processes, and staffing decisions
Capital & OPEX management that is connected to your core priorities
Take ownership and delivery of results on special projects identified by the leadership team
Maintains client services quality assurance (QA), ensuring the organization's standard of service is consistently delivered by monitoring reception, appointment booking, referral processes, correspondence, timely client communications & client survey satisfaction
Confirming delivery of quality medical care and unparalleled standards of client satisfaction; leading team members effectively; and codeveloping and implementing health programs
Guiding and preserving the care model and principles; facilitating clinical and service excellence by creating a culture of accountability, teamwork and collaboration;
Managing the recruitment, onboarding, and performance management of client services staff
Leading the development and implementation of clinical programs using strong collaboration skills
Creating a "buyin" for new clinical services and programs and translating from vision into detailed clinical operations
Modelling a professional attitude that strives for exceptional client and team excellence, thus leading by example
Establishing a positive, healthy and safe work environment that exudes a passion for wellness and a genuine desire to help others
Collaborating with all teams to achieve quality of care, service and organizational objectives, consistently demonstrating integrity, transparency, and empathy
Driving innovation and fostering a culture of continuous improvement
Continuous evaluation and review of all operational processes and procedures to identify and recommend improvements
Being viewed as an influential agent of change, encouraging and supporting team members to find solutions while inspiring leadership, skills acquisition and professional growth
Mentoring, coaching and developing team members with a philosophy of trust, empowerment and appreciation; Leading teams providing coaching, development and mentorship in daytoday activities and responsibilities and providing ongoing support and guidance to the team as necessary
In partnership with People & Culture; building, leading, and managing a team diverse team, including talent decisions, performance management, resource management, work allocation, and career progression

Qualifications:

Experience / Knowledge

Seven (7) plus years of progressive management experience (relevant experience in healthcare, private clinics, hospitality or other pertinent service industry preferred)
Experience in mental health care is preferred
Demonstrated and established robust business acumen and financial literacy
Proven leadership skills including: team building, results driven, accountability dexterity, and the strength and aptitude to empower others
Exceptional presentati