- Manage incoming call queues and maintain low wait times
- Answer customer inquiries, striving for one touch resolution for the customers
- Optimize sales opportunities in each call, while prioritizing customers' needs
- Quickly access information from online databases to complete customers transactions
- Make outbound calls for customer policy renewals and account reviews
- Adapt your sales strategy based on the nature of your call, and customers priorities
- Level 2 General Insurance License, we will train and support if unlicensed
- Passionate about customer service
- 2-3 years in a sales or customer service role
- Excellent phone etiquette
- Professional experience building rapport with customers
- Call center experience
- Previous Insurance experience preferred
- Adept in retrieving customer data efficiently
- Recent post-secondary and or vocational training
- Mon-Friday 7am-7pm PST
- Saturdays 9am-5pm PST
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Insurance Advisor - Vancouver, Canada - Western Financial Group
Description
Here is what a typical day looks like
The value you bring
Preferred
Location: Remote in BC
Hours: Full Time – 37.5 hours/week between:
Salary Range: $45,000 - $67,000
Requisition: 80667
What if I don't meet every requirement?
If you're excited about the role but your experience doesn't check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better
At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.
Health and Wellness
We take pride in providing programs that add value to our people's lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.
For over 20 years, supporting our local communities has been a part of everything we do – it's engrained in our culture though the Western Financial Group Communities Foundation.
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