- Provide supervision and direction to the Customer Service Representatives at the St. John's, NL station
- Plan and adjust work schedules and assign duties to meet customer demands and operational requirements
- Establish and maintain high standards of customer service and efficient functionality of station
- Identify key issues, creatively and strategically overcome internal challenges or obstacles
- Ensure sufficient staffing levels for efficient and effective operations
- Ensure that all staff members receive proper training on job duties, corporate policies, and applicable regulations
- Provide coaching and mentoring and conduct probationary and performance evaluations
- Monitor departmental performance including OTP and customer service levels to ensure company standards are being met/exceeded
- Complete analysis on collected customer related data and identify trends
- Other related duties as assigned Qualifications :
- Minimum of two (2) to five (5) years' experience as a Customer Service Representative or equivalent time in a supervisory role
- Possess a high level of professionalism and dedication to customer service excellence
- Proficient in Microsoft Office Suite of products
- Embrace personal accountability and responsibility
- Must possess strong organizational and decision-making skills
- Ability to manage multiple tasks while prioritizing and managing tight deadlines
- Excellent verbal and written communication skills
- Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen situations.
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs CLOSING DATE: Applications will be accepted until June 7, 2024.
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Station Supervisor
2 weeks ago
PAL Airlines St. John's, Canada Full timeAt PAL Airlines we are dedicated to providing air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy wor ...
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Construction Supervisor
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Line Cook
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Line Cook
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General Offshore Labourer
1 week ago
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Food Service Worker, Ft
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Food Service Worker
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Van Driver/food Service Worker, Evening- Ft
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Multi Skilled Worker, Pt
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Sheraton Newfoundland Hotel
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Crane Operator
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Line Cook
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Supervisor, Front of House, Lbe
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Operations Supervisor, Saint John, Nb
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Safety Training Officer
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Station Supervisor - St. John's, Canada - PAL Aerospace
Description
At PAL Airlines we are dedicated to providing air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for
PAL Airlines is currently seeking a Station Supervisor to join our team in St. John's, NL . Duties and Responsibilities :What we offer:
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to those candidates selected for an interview will be contacted. Thank you.
#PAL Airlines
