Bilingual Technical Support Specialist - Toronto, Canada - Employee by Design

Employee by Design
Employee by Design
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

What You'll Be Doing:

  • Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
  • Document all customer interactions and resolutions in the existing case management systems.
  • Actively contribute to our technical knowledge base, online community, and other technical documentation.
  • Collaboration with internal teams in identifying product defects, designing solutions, and testing.
  • Work effectively with crossfunctional teams to include Sales, Channel, Support, Engineering, Operations, etc.
  • Required to work some statutory holidays and participate in a rotational After-Hours program with paid compensation.

What We're Looking For:

  • 2+ years in a Technical Support or Help Desk role, preferably in SaaS
  • 1+ years working with/exposure to SQL
  • 1+ years working in/exposure to Linux or Windows operating systems
  • Bilingual English/French capabilities are preferred
  • A keen, analytical mind and advanced problem solvingskills coupled with a commitment to extraordinary customer experience
  • Excellent communication skills both in verbal and written correspondence
  • Proven aptitude in managing multiple tasks in a fastpaced, dynamic environment while meeting critical SLA's and deadlines
  • Completed postsecondary education in a related field
  • Customer service experience working in the Food & Beverage or Hospitality Industry is an asset
  • Experience with Point of Sale (POS) software is an asset
  • Experience in leading a small team will be an asset

Type d'emploi :
Permanent


Avantages:

  • Assurance Dentaire
  • Assurance Maladie Complémentaire
  • Assurance Vision
  • Congés payés
  • Tenue Décontractée

Horaires de travail:

  • 8 Heures

Types de paie supplémentaire:

  • Primes

Expérience:

  • SQL: 1 an (Souhaité)
  • Customer service: 3 ans (Souhaité)
  • SaaS: 1 an (Souhaité)
  • Linux: 1 an (Souhaité)

Langue:

  • Français (Obligatoire)

Lieu du poste :
Télétravail hybride à Toronto, ON M3B 1W9
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