- Monitor projects pending shipments to establish priority schedules.
- Coordinate field technicians (techs) to site for installation or repair work and manage their expenses.
- Oversee shipping any additional components/materials for site visits.
- Supports Model Room Installations with:
- Supports Production Installations with:
- Provide field tech with necessary background and documentation for each project.
- Request, negotiate and process quotes from local suppliers, as needed.
- Receive updates from the field for compilation into written and photo reports.
- Work with clients' installation contractor proactively to ensure successful installation.
- Communicate effectively and expediently with all team members and clients (as required) in a timely manner.
- Initiates ticket log to track each warranty claim.
- Coordinate assigned field tech and prepare for site visit in collaboration with Project Manager.
- Ensure proper documentation and requirements align with BERMANFALK's warranty process.
- Organize any material and labor required to resolve warranty issue.
- Obtain quotes from local suppliers and coordinate work with clients.
- Inform appropriate internal team(s) to determine preventive measures.
- Participate in bi-weekly departmental meetings in order to:
- Company development through quarterly improvement projects to achieve yearly goals.
- Professional development through ongoing training with colleagues and other departments.
- Support manufacturing initiatives pertaining to warranty failures.
- Assisting project management team as needed.
- Performing all tasks under the allotted timeline; deadline driven.
- Communicate and collaborate effectively with all team members in a timely manner.
- Strong problem-solving skills
- Highly organized with attention to detail
- Excellent verbal and written communication
- Strong multi-tasking abilities with a focus on meeting deadlines
- Able to work in a fast-paced environment with patience, flexibility, and adaptability
- History of successful time management, create and follow schedules and timelines to meet all deadlines throughout the life of department projects
- Familiarity with CRM systems is an asset
- Working experience with MS Office, G-Sheets (CAD and Adobe a plus)
- Completion of post-secondary diploma
- Minimum 3 years' experience working within a customer focused role
- Knowledge in furniture construction and/or product engineering background
- Comprehensive extended health & dental benefits plan with a health spending account
- Paid time off including vacation
- Flexible working environment - Hybrid & Remote option depending on the role
- Supplementary maternity and parental leave top-up
- Beautiful open office space in Langley with full kitchen - offering coffee, snacks and refreshments
- Tuition reimbursement program and various growth opportunities
- Casual dress
- Company social events and fun team-bonding activities
- Employee assistance programs
-
Service Coordinator
3 weeks ago
Regal Rexnord Langley, CanadaRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food ...
-
Service Coordinator
3 weeks ago
Traveland RV Canada Langley, Canada**Service Coordinator** · Our company has an opportunity for a results-focused and highly driven Service Coordinator. We are looking for a qualified and responsible individual to fill our Full-Time Position. Must be efficient reliable, organized, work well with others and have go ...
-
Service Coordinator
3 weeks ago
Thomson Power Systems Langley, Canada**THE OPPORTUNITY** · Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 40 years. We are currently looking for a best in-class Service Coordinator to work closely within t ...
-
Service Coordinator
1 week ago
Laura Canada Inc. Langley, BC, CanadaService Coordinator / Coordonnateur de service · Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et dis ...
-
Service Coordinator
2 days ago
Troy Life & Fire Safety Ltd. Langley, CanadaWe are hiring a contract **Service Coordinator** for our **Langley, BC **branch · **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owne ...
-
Service Coordinator
2 days ago
Troy Life & Fire Safety Ltd. Langley, CanadaWe are hiring a contract **Service Coordinator - Fire** for our **Langley, BC **branch · **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employ ...
-
Service Coordinator
2 days ago
Chamco Industries Langley, Canada**Position Summary** · The Service Coordinator is responsible for the scheduling of the service technician team, providing technical support to customers and internal staff, sourcing and coordinating all the parts and equipment required for each job, and achieving the required co ...
-
Parks Service Coordinator
2 weeks ago
Township of Langley Langley, CanadaJoin a "Community of Communities" - the Township of Langley, home to approximately 150,000 residents, is committed to providing progressive business, housing, and recreational opportunities, while balancing its unique mix of urban growth and rural beauty. A truly fun and beautifu ...
-
Coordinator, Housekeeping Services
3 weeks ago
Fraser Health Langley, CanadaWhy Fraser Health?: · Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered ...
-
Service Coordinator/scheduler
1 week ago
Troy Life & Fire Safety Ltd. Langley, CanadaWe are hiring a contract **Service Coordinator/Scheduler** for our **Langley, BC **branch · **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an emp ...
-
Field Service Coordinator
3 weeks ago
Regal Rexnord Langley, Canada**Position**: Field Service Coordinator · **Reporting To**: Field Service Supervisor · **Schedule**:Monday-Friday, In Office, Langley · With over 50 years of innovation in the Power Generation Industry, Thomson Power Systems, a Regal Rexnord company, is seeking a dynamic Field Se ...
-
Parks Service Coordinator
2 weeks ago
Township of Langley Langley, CanadaJob Number: · - J Competition Number: · - 23-U105- Job Title: · - Parks Service Coordinator (23-U105)- Employment Type: · - Regular Full Time- Competition Opening Date: · - August 11, 2023- Competition Closing Date: · - September 1, 2023- Pay Rate: · - $ $39.17/Hour- Join a "Comm ...
-
Service Appointment Coordinator
3 weeks ago
Acura of Langley Langley, Canada**Looking for a great opportunity to work in Canada's largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you** · **Acura of Langley** is currently looking to fill a position of a **Service Appointment Coordinator.** · Reporting to the Fixed Oper ...
-
Service Appointment Coordinator
2 weeks ago
Audi Langley Langley, CanadaAudi Langley has an immediate opening for a Service appointment Coordinator with Automotive service experience. · Job Duties will Include · Answer all incoming service calls, book service appointments according to avilability of shop time. · Work closely with Service Manager and ...
-
Service Appointment Coordinator
1 week ago
Audi Langley Langley, CanadaAudi Langley has an immediate opening for a Service appointment Coordinator with Automotive service experience. · Job Duties will Include · Answer all incoming service calls, book service appointments according to avilability of shop time. · Work closely with Service Manager and ...
-
Field Service Coordinator
1 week ago
Thomson Power Systems Langley, CanadaWith over 50 years of innovation in the Power Generation Industry, Thomson Power Systems, a Regal Rexnord company, is seeking a dynamic Field Service Coordinator based in Langley, BC, reporting to the Field Service Supervisor. This pivotal role is the key to delivering exceptiona ...
-
Parks Service Coordinator
1 week ago
Township of Langley Langley, CanadaJob Number: · - J Competition Number: · - 23-U050- Job Title: · - Parks Service Coordinator (22-U080)- Employment Type: · - Temporary Full-time- Competition Opening Date: · - March 30, 2023- Competition Closing Date: · - April 11, 2023- Pay Rate: · - $ $35.68/Hour- Join a "Commun ...
-
Parks Service Coordinator
1 week ago
Township of Langley Langley, CanadaJoin a "Community of Communities" - the Township of Langley, home to approximately 150,000 residents, is committed to providing progressive business, housing, and recreational opportunities, while balancing its unique mix of urban growth and rural beauty. A truly fun and beautifu ...
-
Service Coordinator/scheduler
11 hours ago
Troy Life & Fire Safety Ltd. Langley, CanadaWe are hiring a contract **Service Coordinator/Scheduler** for our **Langley, BC **branch · **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an emp ...
-
Accounting Services Coordinator
3 days ago
Kwantlen Polytechnic University Langley, CanadaEmployee Group: · **Support Staff (BC General Employees Union)** · - Hours of Work (BCGEU): · **8:30 am to 4:30 pm** · - # of openings: · **1** · - Hours Per Week (BCGEU): · **35** · - Pay Level: · **12 - BCGEU Pay Grid - $31.98 to $35.71 per hour** · - Days of Work (BCGEU): · ** ...
Warranty and Customer Service Coordinator - Langley, Canada - BERMANFALK Hospitality Group
Description
BERMANFALK Hospitality Group is a "design driven" manufacturer of custom casegoods and seating for the hospitality industry. At BERMANFALK we are passionate about design and bringing our client's visions to life.We are looking to add like-minded professionals to our team who are excited by contributing to a fast-paced company and who excel with management of details and customer service.
Reporting to the Director, Product Engineering, the Warranty and Customer Service Coordinator is responsible for ensuring the success of our product from shipping to guest use by providing direct support to our field and warranty team.
DUTIES AND RESPONSIBILITIES
Field Coordination
o Gathering photos and notes from our field tech to compile Installation reports to clearly outline changes or suggested modifications.
o Updating project information into client shared portal.
o Coordinating any additional material to site.
o Arranging field tech travel and instructions for site visit / inspection.
o Reporting found issues or deficiencies to our internal team for resolution.
o identify gaps in systems and procedures and recommend relevant solutions.
o collaborate with other departments to streamline communication and workflow.
SKILLS AND QUALIFICATIONS
EDUCATION AND EXPERIENCE
COMPENSATION:
Salary Range $55,000 - $65,000 per year
BENEFITS
BERMANFALK Hospitality Group is an equal opportunity employer.
HYBRID WORK
BERMANFALK is a hybrid company where employees have the flexibility to work from the
office or remotely based on the specific needs of the company.
We feel this model empowers employees to work where they feel most productive, while maintaining a strong connection with their team and encouraging company-wide collaboration.
We empower our employees to shape their work themselves, so that they can achieve quality results and deliver excellence to our team and clients.
Full in-office attendance will be expected during onboarding and training.
Kindly submit a Cover Letter with your application. Please be advised that only qualified candidates will be contacted.
