Service Coordinator - Langley, Canada - Thomson Power Systems

Thomson Power Systems

Verified Company

Langley, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

THE OPPORTUNITY

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 40 years.

We are currently looking for a best in-class Service Coordinator to work closely within the service organization to deliver value add services to our customers.

Reporting to the Service Director, this position is an in office position and is based out of Langley, BC.

The service coordinator is directly responsible for the effective management and delivery of services related inquiries and requests in their assigned region.

This is a great opportunity for a self-motivated, driven individual who is passionate about customer service and getting results. The individual must have exceptional communication skills and a proven track record as a team player.

Duties include but are not limited to:

Service Order Entry

Parts orders
Returns / RMA's
Complete process for cancellations, credits, concessions
Repairs
Warranty
Site Startup and Field Service
Orders and Closeouts
Process ASR/Sub Contractor Invoices

Service Administration

Service job costing labour/travel hours, mileage and expenses
Recording service reports/traveler cards
Quotations site trips, training, maintenance, mod kits, replacement parts
Arrange Warranty returns and Repairs with suppliers
Organize training seminars / programs
Coordinate and maintain Service Site Trip schedule
Maintain inventory in other warehouses
Updating work instructions and forms as instructed by manager

General Customer Service

Create service cases in CRM and maintain log
Handle general inquiries from internal and external customers
Provide product information support material and PDF drawings

Minimum Qualifications

Valid Driver's License
Strong data entry skills (40 WPM), and computer skills (Proficient with Microsoft Suite)
Minimum of 2 plus years of administrative and customer service experience
Superior interpersonal, verbal and written communication skills
High level of attention to detail
Able to multitask with strong organizational skills
Excellent customer service skills
Ability to work independently and as part of a team
Experience in the Power Generation Industry, manufacturing or similar experience would be an asset

OUR PURPOSE
You may not know it, but Regal Rexnord impacts your life every day.

Our products enable the power source that keeps smart buildings running; the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep ecommerce flowing.

Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. We are looking for creative and ambitious minds to join our team and to create a better tomorrow.

OUR IDENTITY

As part of the large Regal Rexnord family we, Thomson Power Systems, are a leading manufacturer of electrical products, controls, and systems in the Power Generation Industry.

Over the last 40 years we have been growing from a small local company in British Columbia to a global organization with colleagues in Canada, USA, Mexico and India.

As we are rapidly growing, we are looking for innovative, motivated, talented, and hard-working achievers to join us and to continue providing best in class products and services to our expanding customers.

OUR FAMILY

Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others.

Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 29,000 global associates with significant operations in the US, Mexico, Europe, China, and India.

Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord's PMC business which was completed in 2021.

The headquarters for Regal Rexnord is in Beloit, WI with an executive satellite office in Rosemont, IL.

The company is comprised of four operating segments:

Climate Solutions: (~$1.0 Billion revenues) Includes fractional HP motors, variable speed controls, and air moving solutions which are sold in the residential heating & ventilating, water heating, commercial refrigeration, and other OEM and aftermarkets. Segment headquarters is based in Fort Wayne, IN.
Commercial Systems: (~$1.0 Billion revenues) Includes medium motors from fractional to 5HP, fans and blowers and Hermetic stator and rotor sets which are sold to commercial heating and ventilating, commercial kit