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Service Desk Support - Toronto, Canada - Canada Guaranty

Canada Guaranty

Verified Company

Toronto, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SERVICE DESK SUPPORT
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Location:Toronto

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Work Environment:Hybrid (Toronto Office + Work from Home)

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Department:Information Technology

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Reports To:Manager, Service Deck

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Employment Type / Availability:Full-Time / Immediate

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OVERVIEW
At Canada Guaranty, our performance-driven culture is built on successful teamwork. If you are a proven team player with a track record of strong performance, we want to hear from you

KEY RESPONSIBILITIES

Deployment of new workstations.
Hardware upgrades to existing workstations.
Mobile device management.
User account management using Active Directory.
Basic network troubleshooting.
Backup verification.

KEY COMPETENCIES

Strong verbal and written communication skills, including the ability to communicate and interact effectively with your peers.
Strong customer service focus, with a demonstrated ability to listen and understand, and to establish and maintain effective relationships with users.
Analytical and problemsolving skills.
Initiative and creativity to develop new approaches or solutions.
Ability to work independently and take accountability for the quality of work.
Effectively work within a team.
Ability to plan and manage time effectively, multitask, prioritize and meet deadlines in a fastpaced, timesensitive environment.
Ability and commitment to acquire new skills and improve knowledge and competencies.

EDUCATION & EXPERIENCE

Must have completed a college/university degree/diploma in computer science, engineering, or related.
2 years of experience in a technical support role.
Experience with a formal ticketing system.
Experience with escalation procedures.
Knowledge of Windows Active Directory and NTFS.
Knowledge of Firewalls and ACL.

OTHER JOB REQUIREMENTS

Ability to lift and move desktops and monitors.
Some overtime is required.
Nice to Have: A+ Certification, Network +, MCP

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NOTE: We appreciate all interest in this position; however, only those selected for an interview will be contacted. Canada Guaranty is committed to an inclusive and accessible recruitment and selection process. If you are invited to attend an interview and require accommodation, please advise us in advance of our meeting.

Benefits: