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    French Bilingual Specialist - Toronto, Canada - J.P. Morgan

    J.P. Morgan
    J.P. Morgan Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Our Merchant Support Group is integral in our goal of delivering the best service to our merchants. A Chase Merchant Service Specialist is an advocate for our US and Canadian merchants and internal chase partners by providing phone support offering resolutions to payment processing, technical troubleshooting and addressing general inquiries.

    Job responsibilities

    Our Agents handle calls from our merchants/clients and offer options to find solutions to their inquiry. They also perfom the following tasks:

    · Take ownership of each customer interaction while treating customers with respect and responding with empathy

    · Approach problems logically and with good judgment to ensure first call resolution for each customer

    · Are able to navigate multiple applications while staying engaged with our customers

    · Demonstrate personal excellence including punctuality, integrity, and accountability

    · Demonstrate extreme adaptability in a fast paced environment

    · Are required to abide by all applicable regulatory and department practices and procedures

    · Have the ability to work independently and in a team environment

    Qualifications

    · Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face.

    · Must be willing to work in an environment that requires 100% phone-based customer interaction.

    · Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment

    · High School Diploma or equivalent required

    This position will require work in office location 3 days per week. (Monday, Tuesday and Thursday)

    Training Schedule: Formal paid training will take place. You must be available to attend virtual training for the first 4-6 weeks Monday - Friday from 9:00am - 5:30pm/ET.

    Work Schedule: Will vary depending on business needs. Schedule requires availability and flexibility during business hours, after hours, weekends and holidays.

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