Rental Coordinator - Montréal, Canada - Oxford Properties

Oxford Properties

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused.

We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live.

We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

OVERVIEW

The objective of Oxford Properties Group multi-residential property management is to provide a unique, industry-differentiating customer experience, through the relentless pursuit of superior customer satisfaction, innovation in marketing, leasing, staff professionalism, technology utilization, and property operations.

The primary function of the Rental Coordinator is to maximize revenue and to minimize vacancy loss.

This is achieved by professionally qualifying prospective residents, negotiate lease extensions / renewals and proactively prospect for new business; penetrating and saturating accounts in search of 31 plus night short-term and long-term Furnished and Unfurnished suites accommodation needs.

A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development.

RESPONSIBILITIES

Customer Service:

Professionally and courteously handle all telephone and walk-in inquiries from prospective residents and to offer information as needed to create interest in the community.

Maintain an overall focus on enhancing the customer experience.

Promote a strong sense of community.

Meet and interact with residents and prospective residents in a courteous and professional manner.

Follow-up with renters to ensure that their expectations have been met and determine if they have further needs.

Leasing:

Sell the property to prospective guests in order to obtain a commitment to stay with us. While specific property features or attributes should be highlighted, the focus should be on selling benefits.

Negotiate leases to achieve optimum value.

Participate in sales events and training sessions.

Actively prospect new Corporate clients

Inform the LMM of any deficiencies or problems noted in the building or on property that may negatively impact sales.

Administration and Reporting:

Complete and maintain a consistent and accurate traffic report and submit it to Management on a regular basis according to established policy and procedure.

Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions - from time to time personally mystery shop competitors.

Provide move-in package to new residents prior to arrival

Participate in the welcoming of new residents and assist with a full orientation when possible.

Be flexible with lunch hours and breaks in order to be available for prospective residents.

Be familiar with and adhere to the company's Health and Safety policy.

Participate in special projects from time-to-time as assigned by the supervisor.

REQUIREMENTS:

The ability to work independently with a flexible schedule that includes evenings, weekends and holidays

A passion for excellence in customer service delivery.

Post Secondary education preferred.

Exceptional written and oral communication skills.

Strong interpersonal skills.

Command of MS Office products:
Word, Excel, PowerPoint.

Experience in the "Extended Stay" hotel market or Furnished Apartment sales an asset.

APERÇU

L'objectif de la gestion immobilière multi-résidentielle d'Oxford Properties Group est de fournir une expérience client unique et différenciante de l'industrie, grâce à la poursuite incessante d'une satisfaction client supérieure, de l'innovation dans le marketing, la location, le professionnalisme du personnel, l'utilisation de la technologie et les opérations immobilières.

La fonction principale du coordinateur de location est de maximiser les revenus et de minimiser les pertes d'inoccupation.

Ceci est réalisé en qualifiant professionnellement les résidents potentiels, en négociant les prolongations/renouvellements de bail et en prospectant de manière proactive de nouvelles affaires; pénétrant et saturant les comptes à la recherche de plus de 31 nuits de besoins d'hébergement en suites meublées et non meublées à court et à long terme.

Une attitude positive dans un environnement d'apprentissage est essentielle, et la participation aux ateliers/séminaires de formation et de développement de l'entreprise sera nécessaire pour un développement continu.

RESPONSABILITÉS

Service Clients: