Customer Service Representative-bilingual - Mississauga, Canada - Fresenius Kabi Canada

Fresenius Kabi Canada

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Caring for Life. Make a difference. Be the difference._

If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Fresenius Kabi.

We are an employer that works to build great leaders, teams and businesses.

We know our employees are key to everything we accomplish, so we give them the freedom and resources to reach their potential and the opportunity to work with managers who care about their professional development.

We value integrity, encourage collaboration, celebrate passion, reward creativity, and demand excellence — because our customers deserve nothing less and our customers are at the heart of every one of our goals.

As a part of Fresenius Kabi, you can enjoy an exciting career, a company culture based on a clear purpose and values, and the knowledge that your work makes a real difference.

If you would like to learn more about us, we would love to hear from you.

We are currently looking for a highly organized, patient focused full-time Bilingual Customer Service Representative
to join our team in Mississauga at our 2400 Skymark Ave location.
The Customer Service Representative is responsible for delivering industry leading customer

service to customers both internal and external. This position is also responsible for maintaining

an elevated level of organizational accountability to achieve customer satisfaction and perform job

functions according to policies and regulations for the company.

HOURS OF WORK
**Monday

Friday 8:30am 4:30pm**
RESPONSIBILITIES
Answer the customer service toll free calls and directs inquiries to appropriate departments

by using appropriate telephone manners and customer service best practices

Enters orders into SAP program with accuracy and according to SOPs (Standard Operating Procedures).
Responsible from order entry until the order is signed upon receipt of shipment and communicates effectively with the Contracts Department for pricing updates and resolving

product price discrepancies on orders

Provides order status information and assists customers in all aspects of customer service and follow up (e.g., contract pricing discrepancies, customer complaints, lost shipments and researching of customer order discrepancies)
Processes credit/debit memos/ Invoices accurately in SAP after ascertaining compliance with policy

QUALIFICATIONS

Undergraduate or College diploma in a related discipline
Two years of customer service experience or an equivalent combination of education, training, and experience
Excellent organizational, interpersonal and telephone skills
Able to multitask and prioritize
Flexible and adaptable to meet the requirements of our evolving business needs
Excellent communication skills (written and verbal)
Fluently bilingual in business English and French.
The company is committed to meeting the accessibility needs of people with disabilities. Fresenius Kabi Canada is dedicated to breaking down barriers to accessibility, preventing new barriers from arising and to meet the accessibility requirements prescribed by the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any time please contact us. _Fresenius Kabi Canada is an Equal Opportunity Employer._