Customer Support Specialist - London, Canada - Trojan Technologies

Trojan Technologies

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Trojan Technologies, we believe there's nothing more essential than delivering clean water to the world.

That's especially true in this critical moment, when the world's supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination.

Our mission is to stem that tide:

to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally.

As part of our global team, you'll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions.

You'll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths.

All of us feel privileged to work on innovative technologies that bring clean water to the world—we hope you will, too.

Trojan is proud to be one of Danaher's Water Quality companies.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

The Opportunity:

Trojan Technologies is seeking a full time
Customer Support Specialist to join our team in
London, Ontario.

If you want to find yourself in an environment that
challenges you, while
rewarding you for your amazing customer service skills, and you are looking for a place to
grow, this could be the job for you

What Will I Be Doing?

Working on-site 40 hours per week, you'll spend your days collaborating with colleagues, supporting multiple departments (such as Sales, Logistics, Quality Assurance, Technical Support Centre), and demonstrating your expert customer service skills when assisting our customers with their aftermarket and service needs.

More specifically, you can expect to:

Provide problem identification, diagnosis, and resolution information to both internal and external customers.
Assess the potential for sales or additional goods/services, service contracts, etc., and make recommendations.
Work crossfunctionally with multiple teams and departments expect lots of collaboration and working closely with your peers to divide and conquer to support our customers to the best of your ability
Use your expert empathy and listening skills to assist with customer grievances.
Work within an environment that is dedicated to
continuous improvement we love metrics/KPIs and constantly striving to be our best selves (If you're not already familiar with our
DBS philosophy, check it out)

What Qualifications Do I Need?

Previous customer service experience providing crossfunctional support in a highly collaborative environment.
Excellent time management and multitasking skills; you are resilient, and an expert at adapting to rapidly changing priorities.
A proven team player with strong communication skills especially written

What Will Make Me Stand Out?

You're a gogetter and "big picture" thinker who is committed to continuous improvement.
Your working history includes experience in a "corporate" environment, or you have experience working with warehouse/logistics teams.
You're comfortable and confident working with multiple computer systems at once; We especially want to hear from you if you have experience with: Microsoft Excel, Microsoft Outlook, Salesforce, and ERP (specifically Infor LN).
Bilingualism in English and French is considered an asset.

The Perks:

Full benefits including medical & dental, performance-based bonus, a Wellbeing Program, Group RSP, and Pension Plan (with employer matching). And don't forget that your work and contributions will directly help to ensure water quality for people around the world - talk about feeling good about what you do

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of