Jobs

    Learning Advisor - Canada - Serefin

    Serefin
    Serefin Canada

    1 week ago

    Default job background
    Description

    We are currently seeking a Learning Advisor to join our team and who will work remotely. In this exciting and challenging role, the Learning Advisor is responsible for the design, development, maintenance, delivery, and evaluation of all learning curriculum for the Customer Experience Centre. Our ideal candidate interacts with empathy, patience and understanding, possesses effective listening skills and provides positive support and encouragement while thriving in a fast-paced high-volume setting with a genuine enthusiasm for helping others learn.

    What is your day going to look like?

    Depending on stage throughout learning process,

    • Conduct needs analysis including determining learning topics and necessary requirements.
    • Coordinate required scheduling, communications, and resource requirements for required learning sessions with appropriate departments or teams.
    • Learn curriculum, deliver training using various tools and resources and support post-learning event.
    • Evaluate learner performance before, during, and after a learning event.
    • Consult on matters of learning design, delivery, and evaluation.
    • Maintain learning materials, handbooks, user guides, courses, etc.

    Scope of Role

    Needs Assessment (Design, Development and Maintenance)

    • Conduct needs analysis to determine learning topics and requirements in consultation with colleagues and stakeholders.
    • Introduce new and innovative design approaches to new and existing learning curriculums and programs.
    • Develop and maintain learning curriculums and programs, and their related documentation and materials.

    Delivery

    • Deliver in person, telephonic or virtual training modules to staff using various tools and resources.
    • Support transfer of learning plans post-learning event.

    Evaluation (Performance)

    • Evaluate learner performance - benchmarking, testing and assessment –before, during, and after a learning event.
    • Provide consultation to Subject Matter Experts on matters of learning design, delivery, and evaluation.
    • Administration.
    • Coordinate the required scheduling, communications, and resource requirements for required learning sessions with appropriate departments or teams.
    • Maintain learning materials, handbooks, user guides, courses, etc.

    Required Experience

    • Certification in adult education, communications, instructional design, instructional technology, learning & development and/or related field preferred.
    • 2-3+ years of previous training experience is required, including systems and technology training experience.
    • Minimum 5 years working experience in Amadeus systems; and Amadeus training certificate is preferred.
    • Ability to provide training on Air, Car rental, hotel, vacation packages, cruise and excursion/tours
    • Experience in Clientlinq/Travcom would be considered a benefit.
    • Diploma from an accredited Travel and Tourism program required.
    • Classroom training, virtual and web-based training, facilitation experience.
    • Curriculum or content design and development experience, including the design and development of learning curriculums from start to finish.
    • Good knowledge of current trends and practices relating to curriculum design and development and learning technology, eLearning, and online course design experience an asset.
    • Strong interpersonal, problem solving, negotiation, mediation, and conflict resolution skills.
    • Solid written and oral communication skills, including superior presentation and facilitation skills.
    • Excellent time management, multi-tasking and organizational skills, including the ability to be a strong team player as well as the capability to work well independently.
    • Good knowledge of the suite of Microsoft Office applications.
    • Bilingual fluency (English/French) would be considered an asset.
    #J-18808-Ljbffr
  • Bombardier Transportation GmbH

    Technical Learning Advisor

    6 days ago

    Bombardier Transportation GmbH Canada

    Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Technical Learning Advisor - Avionics Technicien · Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transport ...

  • MarketShare Associates

    Market Systems Development Learning Advisor

    6 days ago

    MarketShare Associates Canada

    Who we want: · MSA seeks a talented professional who will build the capacity of relevant project staff and partners in market systems development and systems-level measurement and learning to drive program improvement and systems level change. · The MSD Learning Advisor (Consul ...

  • MarketShare Associates

    Market Systems Development Learning Advisor

    6 days ago

    MarketShare Associates Canada

    MSA seeks a talented professional who will build the capacity of relevant project staff and partners in market systems development and systems-level measurement and learning to drive program improvement and systems level change. · Develop approach in line with MSD principles, an ...

  • Louis Vuitton

    Client Advisor- Montreal

    1 week ago

    Louis Vuitton Canada

    POSTE · Louis Vuitton is seeking highly motivated, curious and client centric Advisors with an undeniable passion for crafting memorable experiences for our worldly clientele in our Toronto area locations. · As a** Client Advisor**, you will be an ambassador of the Brand, ensurin ...

  • CIBC

    Administrative Assistant

    3 weeks ago

    CIBC Kanata, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • CIBC

    Administrative Assistant

    2 weeks ago

    CIBC Kanata, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • Desjardins

    Advisor - Public Affairs and Public Relations

    3 weeks ago

    Desjardins Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • National Bank of Canada

    2023 Young Women Students Mentorship Program Wealth

    2 weeks ago

    National Bank of Canada Canada

    **Primary Locations**:Montreal, Quebec**: · **Attendance**:Hybrid**: · **Employee Status**:Temporary**: · **Schedule**:Part-time**: · - Are you a female university student? · - Do you consider yourself as a self-starter and would like to be mentored? · - Are you interested in lea ...

  • CIBC

    Financial Services Associate

    3 weeks ago

    CIBC Kanata, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • Manulife

    Bilingual New Business Underwriter

    3 weeks ago

    Manulife Canada

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and ...

  • National Bank of Canada

    Banking Advisor

    3 weeks ago

    National Bank of Canada Canada

    **Primary Locations**:Rivière-du-Loup, Quebec**: · **Attendance**:On-site**: · **Employee Status**:Temporary**: · **Timeframe**:12 months**: · **Schedule**:Part-time**: · **Hours Number**:30**: · As a Banking Advisor at the National Bank, you'll live your ambitions and have a pos ...

  • National Bank of Canada

    Banking Advisor

    3 weeks ago

    National Bank of Canada Canada

    **Primary Locations**:Saint-Félicien, Quebec**: · **Attendance**:On-site**: · **Employee Status**:Regular**: · **Schedule**:Part-time**: · **Hours Number**:30**: · A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions ...

  • National Bank of Canada

    Banking Advisor

    2 weeks ago

    National Bank of Canada Canada

    **Primary Locations**:Lévis, Quebec**: · **Attendance**:On-site**: · **Employee Status**:Regular**: · **Schedule**:Part-time**: · **Hours Number**:35**: · A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have ...

  • BFL CANADA

    Claims Advisor

    2 weeks ago

    BFL CANADA Canada

    **We offer more than a job, we offer a career** · - We support our employees to shape their careers by encouraging continuing education and investing in training and development. · - We put our employees at the center of what we do to allow them to grow personally and professiona ...

  • Scotiabank

    Financial Advisor

    2 weeks ago

    Scotiabank Kanata, Canada

    Requisition ID: 199547 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · **What your role will be** · Financial Advisor/ Terry Fox & Campeau/ Permanent/ Full-time 37.5h · At Scotiabank we help employee ...

  • Desjardins

    Financial Services Agent, Clientele

    2 weeks ago

    Desjardins Canada

    Temporary position for 6 months. · As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to ta ...

  • Scotiabank

    Financial Advisor

    2 weeks ago

    Scotiabank Kanata, Canada

    Requisition ID: 181672 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · **What your role will be** · Financial Advisor/ Terry Fox & Campeau/ Permanent/ Full-time · At Scotiabank we help employees buil ...

  • Scotiabank

    Financial Advisor

    3 weeks ago

    Scotiabank Kanata, Canada

    Requisition ID: 163860 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **What your role will be** · Financial Advisor - Kanata (Hazeldean/Bridlewood/March Rd/Terry Fox/Carp), ON · At Scotiabank we help employees build the ...

  • Desjardins

    Advisor, System and Infrastructure Operations

    2 weeks ago

    Desjardins Canada

    Diagnose development teams' issues, challenges and needs on medium · - to high-complexity correction requests, IT services and the rollout and post-rollout phases to determine target outcomes. Develop and implement objectives, processes, methods, development tools, solutions and ...

  • CIBC

    Client Associate Cibc Wood Gundy

    3 weeks ago

    CIBC Kanata, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...