Digital Insurance Product Manager - Toronto, Canada - Markel Corporation

Markel Corporation

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What we look for

Our exceptional and motivated employees are our greatest strength.

Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance.

We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

Markel Canada (part of Markel International) continues to build a pre-eminent specialty commercial insurer serving the needs of Canadian business from coast-to-coast.

We embrace flexible work arrangements that help our team members thrive.

While we have offices established in Toronto, Montreal and Vancouver we are looking for energetic, committed and ambitious professionals interested in being a part of something special regardless of location.

Duties and Accountabilities

This position will work as part of our Digital Team, to provide support for various tasks including the following:

Assist in analysing competitive landscape and participate in product incubation, business casing and proposal of new digital product offerings
Digging deep to understand the most significant problems that face our users and working with our technology partners to develop and test solutions, supported with data
Creating and overseeing product roadmaps that address the biggest needs in our business and meaningfully impact our OKRs, while meeting user demands our customers & partners
Partnering closely with underwriting in product development including collaborating in areas of market research, design, wordings review, rating, underwriting, testing and the standup of new products
Iterate existing digital products while considering CX improvements to drive improved financial results and meeting compliance in a changing environment
Work with colleagues and division in other countries to help assess if similar products can be localized
Digitize existing product wordings, question sets and rating plans
Work with Product line leaders in generating required governance documentation during the introduction of new products
Defining, evangelizing, and monitoring metrics that demonstrate product success
Coordinating frequent stakeholder meetings to both gather feedback on your products and to share important updates
Ensuring the successful rollout, growth, and success of your features, with communications and training to appropriate users/stakeholders across the business
Initiating and implementing process improvements for product developments
Lead digital UAT product testing on various platforms

Skills, knowledge and experience

Professional liability and specialty commercial underwriting experience preferably 5+ years.
CIP designation or working towards a CIP is an asset
Strong analytical skills and detail oriented
Ability to work independently and as a contributing team member
Excellent oral and written communication skills
Strong strategic thinking and decisionmaking
Research and data analysis; able to selfserve on a majority of requests
Technical proficiency: deep understanding different technical approaches and the ability to explain those to leadership and other stakeholders
Ability to create cost / benefit analyses for projects, and use the outputs to guide product and feature prioritization
Effective and concise written and verbal communication skills
Proficient project management skills and well organized
Ability to inspire and influence teams and leaders at all levels
Has a positive mindset and works collaboratively with team members across the organization
Stays cool under pressure and can manage tight deadlines
Values differing opinions and healthy conflict
Strong business acumen and capable of representing the organisation externally

Markel competencies

Pursuit of excellence

Consistently provides quality work products
Adapts behaviour to reflect the style of others to foster effective working relationships
Finds the most efficient and practical means of overcoming challenges

Customer focus

Actively looks for solutions to customer problems
Seeks further knowledge of customer needs
Builds relationships with customers and responds to needs by demonstrating tact, empathy and professionalism

Business results