Inside Sales/customer Service Representative - Wallaceburg, Canada - Rulmeca Canada Limited

Rulmeca Canada Limited

Verified Company

Wallaceburg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Sales Manager, The Inside Sales Representative is the prime interface between the Company and the Customer.

Basic requirements are to serve customers by identifying their needs, engineering adaptations of the product, and maintaining a good relationship with the Customer while projecting a positive and professional image of Rulmeca Canada Limited.

Technical Sales Representatives provide both pre and after sales recommendations to various types of customers, often with a consultative approach.

They liaise regularly with other members of the sales team and colleagues from a range of departments such as design, purchasing, production and quality, as well as senior company managers.

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Responsibilities are identified as, but not limited to the following:_

Ensure the product is built to Customer and Rulmeca specifications
Maintaining current and uptodate Customer files, ensuring the integrity of the information in Rulmeca's standard CRM & ERP Systems.
Perform accurate customer quotations and price checks with acceptable margins.
Perform accurate job entries and job setups in computer system.
Endeavor to expedite deliveries, through creative solutions and duediligent shipping.
Ensuring that the Customer is aware and accepting of current company production capacities prior to accepting order.
In conjunction with Sales Management, clarify any conflicting or ambiguous information in the sales agreement, contract, or sales process.
Ensuring that any changes to contracts are communicated to personnel within the organization in a timely manner.
Effectively resolving conflicts with Customers while mitigating the losses to the organization.
Coordinating changes to product design between the Engineering Department and the Customer.
Carrying out other tasks or assignments as deemed necessary by the Manager
Help in the design of custommade products
Report any issues or concerns that may affect the overall performance of any individual or department to supervisor.
Follow all company policies and procedures
ISO 9001 awareness
Practice high level of safety awareness at all times.
Positive attitude, respectful and courteous towards Customers and coworkers.
Assist Sales Leadership with Marketing duties such as but not limited to; Social media marketing, organizing, packing, and attending tradeshows, etc.
Other duties as required

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Qualification's:_

Minimum Grade 12 Diploma or GED equivalent
Post-Secondary Education an asset but not a necessity
Selfmotivated, well organized with the ability to complete tasks on time and accurately
Show a strong ability to effectively communicate with customers and coworkers
Comfortable in a dynamic and challenging atmosphere of Technical Sales with a rapidly expanding customer base.
Sales experience and customer service experience a must
Aptitude for understanding machines and tools
High degree of computer competence including proficient in MS Office, and experience working with and optimizing a CRM tool.
Motivated to nurture, assist, and cultivate a customer base with a desire to help with any issues or problems they may face
Embrace challenges / Strong work ethic / Strong Organizational Skills