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    Customer service advisor - Centre-du-Québec-Ouest (Saint-Bonaventure), Canada - Soucy

    Soucy
    Soucy Centre-du-Québec-Ouest (Saint-Bonaventure), Canada

    1 week ago

    Soucy background
    Description

    WHAT TO EXPECT
    The main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations.

    In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers.

    He is involved in the management and processing of inventory transfers between the various warehouses. He plays an active role in continuous improvement and special projects.

    More specifically, his role consists of :
    Learn and master the range of products and services offered to support internal and external customers.
    Take charge of the analysis and processing of complex orders
    Ensure effective follow-up of customer returns according to internal procedures
    Initiate non-conformity requests relating to customer orders and participate in the search for permanent solutions
    Analyze and prepare inter-warehouse goods transfers
    Analyze and determine safety stocks and order forecasts
    Analyze product life cycles and ensure availability of service parts
    Assist and support warehouse clerks in the U.S.
    Participate in various committees and meetings concerning customer, order, network product performance and technical issues
    Participate in continuous process improvement and take charge of special projects
    Create and update technical documentation to support operations
    Assist and participate as needed in the annual inventory count
    Assist and replace service team members as needed with tasks such as :

    • Process and follow up customer orders
    • Lead customer and order issue meetings
    • Process and review warranty claims
    • Handle and follow up technical files between customer and internal teams
    Participate in the achievement of departmental objectives by carrying out all other related tasks
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