Bilingual (En/fr) Technical Specialist - Quebec City, Canada - FGL Sports

FGL Sports

Verified Company

Quebec City, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Help us boldly shape retail in Canada
Canadian Tire Corporation's (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922.

Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people.

To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada's retail industry.

As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

At Canadian Tire we work flexibility embracing 'Hybrid' whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes.

Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs.

Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

What you'll do:

Provide tier 2 support for FGL Franchise store retail technology.
Evaluate business processes to ensure operational processes and procedures align with support capabilities.
Ensure business and operational support documentation exists for knowledge sharing.
Act as the incident or problem coordinator where applicable.
Lead tasks related to transitioning activities from projects to production in areas of expertise.
Facilitate training sessions to ensure knowledge transfer and cross training across the support teams.
Demonstrate strong leadership capabilities.
Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze incidents date and work with IT team members and business stakeholders to correct the issues.
Maintain documentation and provide knowledge transfer for other system support analysts.
Prepare and facilitate training sessions where required.
Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
Identify and communicate support requirements and develop troubleshooting and repair processes.
Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address on going issues that require further understanding or analysis.
Project delivery support including but not limited to store construction, hardware rollouts.
Ability to work in a team oriented, fast paced, and energetic environment with a drive to meet and exceed expectations.
Ability to work on multiple projects/tasks while maintaining strict timelines to deliver results.

What you bring:

Minimum of 57 years in IT support environment.
Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
MacOS, iOS and Android support
Experience working with ServiceNow or similar ITSM tools
Strong knowledge of Office 365 and Teams
Experience with SCCM, Intune, Active Directory, VMware
Good understanding of hardware and networking components.
Excellent analytical skills and understanding of common business analysis practices.
Ability to learn new concepts in a short timeframe and share knowledge between team members.
Ability to create and deliver training sessions.
Strong commitment to creating and maintaining documentation.
Exceptional written and verbal communication skills.
Bilingual (English/French).
Builds trust and credibility by consistently adhering to the organization's business principles and values. Is seen as direct, truthful, and trustworthy by coworkers, vendors, and customers.
Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer's needs.
Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner, or the organization and acts or makes decisions which support the success of those groups.
Selfdriven committed to high performance.
Must have a high level of confidence in own abilities.
Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It's more than the iconic triangle that keeps our employees around. From benef