- Taking and processing orders in our system
- Validating purchase order information
- Ensuring customer requests are handled properly
- Assisting customers with orders and product suggestions
- Tracking orders and maintaining status updates
- Collaborating with sales reps to address customer issues
- Managing account maintenance and reviewing reports
- Communicating with logistics and procurement teams to meet customer needs
- Providing internal sales support for assigned accounts
- A diploma in administration, business, or related field
- 2-3 years of experience as a Customer Service Representative
- Experience supporting a sales department
- Knowledge of ERP systems and strong communication skills
- Strong work ethic, teamwork, and decision-making skills
- Proficiency in Microsoft Office and CRM/ERP systems
- Competitive salary
- Benefits for contractual employees
- Personalized training and onboarding
- Wellness programs for improving quality of life
- Family-owned company with advanced technology
- Pleasant work environment promoting diversity and inclusion
- Employee Assistance Program and career development opportunities
- Company social events and recognition initiatives
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Customer Service Representative - British Columbia, Canada - Smart & Biggar
Description
Customer Service Representative
Position: Customer Service Representative
Location: Delta, British-Columbia (We work in a hybrid model requesting 2 days/week in the office)
Status: Contractual – 18-months (Maternity leave replacement)
Do you love helping customers and solving problems? At Quadra, we prioritize people and together we can think of new possibilities. If you enjoy teamwork and having a good time at work, then you might be a great fit for our team.
As a Customer Service Representative, you'll handle customer communication, orders, and maintaining strong relationships with our sales team. Collaboration with shipping, receiving, accounting, and logistics departments is key in this role.
We are seeking someone with a positive and professional demeanor, dedicated to providing excellent customer service. Your enthusiasm and motivation will be highly valued when you join our team.
Your responsibilities as a Customer Service Representative include:
In order to succeed, you will need:
Perks of choosing this role at Quadra:
British Columbia Applicants: The expected base pay range for this position is between $45,000 and $55,000 annually. Total compensation varies based on skills, education, and experience.
Base salary is just one part of the rewards package, eligible for incentives and benefits. Salary ranges are benchmarked and vary by role and level.
Quadra values diversity and provides equal employment opportunities. Accommodations are available for candidates with disabilities upon request.
