Jobs
>
Vancouver

    Donor Services Representative - Vancouver, Canada - BC Children's Hospital Foundation

    BC Children's Hospital Foundation
    BC Children's Hospital Foundation Vancouver, Canada

    4 days ago

    Default job background
    Permanent, Full time
    Description

    What you'll do

    Our Donor Services Representatives play an important role in ensuring donations are processed in a timely and accurate way and provide donors with exceptional experiences at all touchpoints.

    We are currently recruiting for 1 full-time and 2 casual Donor Services Representatives. The responsibilities of these roles are similar, with the main difference being that the full-time role will have more responsibilities related to donor experience and service.

    More specifically, the responsibilities of the Donor Services Representatives include:

  • Provide an exceptional experience through all touchpoints, that includes but not limited to reception, email, phone, chat, letter correspondence, and events.
  • Respond to enquiries and complaints from donors through all channels related to donor details and donation processing within expected timelines.
  • Make daily gratitude calls and outbound phone calls to verify donor information as needed.
  • Receive cash, cheque and credit card donations from various sources and process them in the Foundations database in accordance with policies and procedures.
  • Receive and sort incoming mail to the Foundation; prepare donation information received by mail for processing, which includes sorting and scanning mail into our systems.
  • Enter donor information from various sources into the Foundations database and assist with the issuance of tax receipts in accordance with current policies and procedures.
  • Prepare cash and cheques for delivery to the bank and process credit card payments while ensuring cash control is maintained for all sources of donations.
  • Provide general administrative support to the Donor Services department as assigned.

    • What you bring

    As the successful candidate, you have a passion for customer service, systems and data and are excited to provide exceptional donor experiences. You bring excellent organizational skills, have a keen eye for detail, and the ability to schedule and prioritize work while balancing multiple projects and competing priorities in a busy and dynamic environment. To complement this, you have a diploma or certification in professional administration or an equivalent and one year of related customer or administrative experience.

    In addition, you also bring:

  • Exceptional customer service skills, with experience and comfort providing meaningful customer experience throughout all interactions.
  • Strong attention to detail with a focus on accuracy.
  • Excellent interpersonal and communication (verbal and written) skills.
  • Good knowledge of Microsoft Office Applications (Word, Excel, Outlook and PowerPoint).
  • Good knowledge of Blackbaud Raiser's Edge NXT or other foundation database experience.
  • Demonstrate effective organizational and time-management skills, including the ability to prioritize work and balance multiple projects and competing priorities.
  • Ability to handle confidential/sensitive material with discretion including integrity with the information.
  • Ability to work as a collaborative and communicative member of a team within a dynamic team setting.
  • Results-driven with the ability to perform in a deadline driven environment.
  • Ability to work outside of normal business hours on occasion, as needed.

    • What you can expect

    This position is based in our office located in Vancouver, BC. As part of enabling the kind of culture and values that power the possible, we're committed to creating a flexible workplace experience. We are currently piloting a fully hybrid work environment that allows individuals and teams to split their time between working remotely from home and in-office, with no defined minimum amount of time in-office. It's a partnership grounded in trust, where working together, team leaders and members determine what activities require on-site presence and schedule time and commitments appropriately.

    Throughout the pandemic, BCCHF has committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.

    Join us

    We exist to power the possible, and that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envision the future, lead with heart in how we listen and engage with others and step up in how we are accountable to ourselves, each other and our shared cause.

    While we take our work seriously, we're also big on taking care of our team. We offer perks like a nine-day fortnight schedule and remote work options, topnotch health and dental benefits and a commitment to professional development.

    We think it's a pretty amazing place. Others agree—we're proud to say that we've been recognized as one of BC's Top Employers for 14 years in a row.

    BCCHF invites and encourages all qualified individuals to apply. As an organization we are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge and backgrounds at the Foundation.

    Want to make a big impact on the health of BC's kids? Join us and help make kids mighty. Apply online by September 3rd at . When applying please be sure to indicate whether you are interested in the full-time or casual opening.

  • Baby Shark Enterprises Ltd

    business services sales representative

    2 days ago

    Baby Shark Enterprises Ltd Surrey, Canada

    Education: · Expérience: · Education · College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · Tasks · Identify and solicit potential clients · Personal suitability · Client focus · Efficient interpersonal skills · Excellent oral comm ...

  • Atlas Alarms Ltd

    security services sales representative

    3 days ago

    Atlas Alarms Ltd Vancouver, Canada

    Education: · Expérience: · Education · No degree, certificate or diploma · Experience · Experience an asset · Workplace information · On the road job · Health benefits · Dental plan · Health care plan · Vision care benefits · Financial benefits · Commission · Durée de l'emploi: ...

  • Manulife

    Service Representative

    1 week ago

    Manulife Vancouver, Canada

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • Imperial Security and Protection Services Ltd

    Security Services Sales Representative

    1 day ago

    Imperial Security and Protection Services Ltd Richmond, Canada

    Education: · - Expérience: · **Education**: · - College/CEGEP · - or equivalent experience · **Experience**: · - 1 year to less than 2 years · - Durée de l'emploi: Permanent · - Langue de travail: Anglais · - Heures de travail: 32 hours per week ...

  • Planet Fitness

    Member Services Representative

    1 day ago

    Planet Fitness North Vancouver, Canada

    Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open These include part-time and full-time opportunities with ...

  • Best Buy

    Customer Service Representative

    5 days ago

    Best Buy Vancouver, Canada Part time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...

  • Co-operators | WH Financial Services Ltd.

    Financial Service Representative

    1 week ago

    Co-operators | WH Financial Services Ltd. Vancouver, Canada

    The Financial Services Representative plays a key role in developing and supporting agency revenue through outbound prospecting, sales activities, and customer service. This role may have an opportunity to specialize in one or more product areas such as life, group, and wealth. F ...

  • Canucks

    Membership Service Representative

    6 days ago

    Canucks Vancouver, Canada

    **Position**: Membership Service Representative · **Department**: Membership, Sales & BI · **Reports to**: Manager, Membership Experience · **Term**: June 5, 2023, to May 31, 2024 · ***: · The Membership Service Representative supports the mandate and goals of the Membership team ...

  • YBC

    Customer Service Representative

    5 days ago

    YBC Vancouver, Canada

    **Position Title**: Customer Service Representative · **Location**:YMCA Contact Centre (282 W 49th Ave, Vancouver, BC V5Y 2Z5 or 955 Burrard St, Vancouver, BC V6Z 1Y2) · **Terms**: Permanent, Part-Time (8-24 hours/week) · **Shifts**: Thursday-Saturday or Sunday 8:00am-6:00 pm · * ...

  • BAXTER

    Field Service Representative

    1 week ago

    BAXTER British Columbia, Canada

    **This is where you save and sustain lives** · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves ...

  • Mercedes-Benz North Vancouver

    Customer Service Representative

    3 days ago

    Mercedes-Benz North Vancouver North Vancouver, Canada

    **Looking for a great opportunity to work in Canada's largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you** · **Mercedes-Benz North Vancouver Collision Centre** is looking to hire for a **Customer Service Representative**. · **Job Duties**: · ...

  • Coast Capital Savings

    Customer Services Representative

    4 days ago

    Coast Capital Savings Vancouver, Canada

    As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgete ...

  • The Artona Group

    Customer Service Representative

    1 week ago

    The Artona Group Vancouver, Canada

    **Part-time Customer Service Rep** · Artona is driven by creating world-class images of life achievements through continuous growth, fun, and innovation. Come work as a Customer Service Representative (CSR) at a growing photography company that offers extensive training, flexible ...

  • Million Air

    Customer Service Representative

    1 week ago

    Million Air Vancouver, Canada

    Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each ...

  • QuadReal

    Guest Services Representative

    4 days ago

    QuadReal North Vancouver, Canada

    **About QuadReal Property Group** · QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real es ...

  • The Artona Group

    Customer Service Representative

    5 days ago

    The Artona Group Vancouver, Canada

    Artona is driven by creating world-class images of life achievements through continuous growth, fun, and innovation. Come work as a Customer Service Representative at a growing photography company that offers extensive training, flexible hours, and hybrid work opportunities. · - ...

  • FleetWatch Systems

    Customer Service Representative

    4 days ago

    FleetWatch Systems Vancouver, Canada

    **Employment Opportunities with Fleetwatch Systems Inc.** · FleetWatch Systems is experiencing continued and rapid growth. · We have a need to fill certain positions on an ongoing basis. · We recognize and encourage diversity in the workplace and our companies are proud to be equ ...

  • Indigo Park Canada Inc

    Guest Services Representative

    6 days ago

    Indigo Park Canada Inc Vancouver, Canada

    Indigo Park is looking for an analytical problem solver with strong organizational and professional customer service skills who communicates effectively for our Vacnouver office. As a detailed oriented and accuracy-driven Guest Services Representative, you will respond to custome ...

  • Vancity

    Financial Services Representative

    3 days ago

    Vancity Vancouver, Canada

    Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a great ...

  • Vancouver City Savings Credit Union

    Financial Services Representative

    6 days ago

    Vancouver City Savings Credit Union Vancouver, Canada

    Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a great ...