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    Customer Service Associate - Hamilton, Canada - Thrive Group

    Thrive Group
    Thrive Group Hamilton, Canada

    3 weeks ago

    Default job background
    Part time
    Description

    STARTING BONUS For joining the Thrive Group team you can earn an additional $500

    St. Peter's Residence at Chedoke is a not for profit 221 bed long-term care residence that features high quality living in a home like environment. "Privacy, dignity and caring" is the philosophy we live by. If you are an individual who values Teamwork, Honesty, Respect, Innovation, Versatility and Excellence then we would like to hear from you.

    We are currently hiring a Part Time Customer Service Associate.

    Are you looking for a job with an organization that values a strong workplace culture? By joining St. Peter's Residence at Chedoke, you'll be joining an organization that is:

  • Great Place to Work certified (2023)
  • Named on the Best Employers in Ontario list (2023)
  • Named on the Best Workplaces for Giving Back list (2023)

    • Interested in bringing your talent to our team? Here is what we offer:

  • Competitive wages
  • Ontario Government $3.00 wage enhancement
  • Ongoing opportunities for education, training, development and growth
  • Tuition reimbursement opportunities
  • Employee Assistance Program
  • $500 signing bonus

    • Thrive Group is also excited to say that we are certified as one of Canada's Great Places to Work as well as:

    ·Top 50 Best Workplaces in Canada (2024)

    ·Named on the Best Workplaces for Giving Back list (2023)

    POSITION SUMMARY:

    Under the direction of the Supervisor, Customer Service, this position is responsible for providing a variety of customer service functions. The position provides customer service and reception functions for St. Peter's Residence, and manages the daily scheduling of staff for Thrive Group's Long Term Care (LTC) member organizations. As part of the Administration team, the position also provides administrative support, assisting with the creation and management of a variety of electronic and hard copy filing systems such as resident files and staff scheduling systems, and also produces a variety of documents, memos, letters, communications and training materials.

    REQUIREMENTS:

  • High school graduation required with certification in business administration or related field preferred.
  • Proven ability to achieve high levels of customer service and have a solution-focused approach to service are essential for this position.
  • Must have at least two years administrative experience and be proficient in Microsoft Word, Excel and PowerPoint. Previous experience working with scheduling systems and data collection software is preferred.
  • Knowledge of human resources practices, labour laws, Employment Standards Act and Accessible Customer Service Standards an asset.
  • Experience working with seniors in Long Term Care or within a community based, non-profit environment preferred.
  • Must be proficient in English and be able to communicate effectively both verbally and in writing.
  • Must possess excellent organizational skills, be able to maintain a high level of accuracy, attention to detail and multi-task effectively.
  • Should possess a valid driver's license and a reliable means of transportation.

    • At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at or email

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