Customer Engagement Representative - Toronto, Canada - Onlia

Onlia

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Onlia's mission:
Bring clarity to Insurance
Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market.

Onlia's mission is to bring clarity to insurance and simplify consumer's relationship with their insurance company through a digital experience, and best in class customer service.

Launched in 2018, Onlia is a joint venture between Achmea, the largest insurance group of the Netherlands, and Fairfax Financial, a Canadian-based financial holding company.

We are here to disrupt insurance in Ontario and are building a team of heavy hitters to make that a reality.

We work collaboratively in a fast-paced and agile environment.

Every member of our team is empowered to take ownership of their role, and to assist in the build of a best-in-class experience for our customers.

The customer engagement team:
the heart of the company

As part of the Customer Engagement Team, you will act as an omni-channel agent dedicated to assisting our customers through the self-serve, digital experience.

Our goal is to answer all questions before our customers even knew they had them, to help instill complete confidence in our self-serve, digital insurance platform.

Key Accountabilities:

KA2 Upselling and cross selling home and auto products in accordance with Onlia's underwriting guidelines.

KA3 Promoting client loyalty through attention to detail and relationship building during policy renewals and update inquires,

KA4 Always agile, with a willingness to pivot to any live channel, whenever they require support

KA5 Working on special projects and participating in cross-functional assignments as assigned, assisting in developing brand new processes to improve the customer's digital journey

KA6 Represent the voice of the customer in everything we do, advocating for the customer experience across the organization.

Qualifications and competencies:

Postsecondary education and / or equivalent on the job experience

year with (digital) customer service

You must actively hold an OTL/RIBO license to be considered for this role
Experience with social media in a BusinesstoConsumer environment (preferred)
Intermediate-Advanced proficiency with MS Office (specifically word and excel)
Intermediate-Advanced proficiency with Zendesk CRM (or comparable CRM)
Fluently Bilingual (English/French) is a strong asset

WORKING AT ONLIA

Our aim is to create a workforce that is diverse, promotes positivity, and demonstrates the values of equality, fairness, and respect in everything we do.

We are dedicated to an anti-discrimination approach and provide equal opportunity for employment and advancement throughout Onlia regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability.

We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard.

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Salary:
$48,000.00-$59,000.00 per year

Schedule: