Customer Experience Leader - New Minas, Canada - Indigo Books & Music

Indigo Books & Music

Verified Company

New Minas, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description:

The Customer Experience Leader is a member of the Store Leadership Team and is responsible for leading work and the execution of work that contributes to the Store's operation and customer experience.

You contribute to the talent management and acquisition activities that support Indigo's goal to build strong teams and attract and attract and develop the best talent.

Talent in this role supports the achievement of strategic priorities.

The Customer Experience Leader ensures budget and cost center management while contributing to the achievement of the Store's sales plans and long term -desired outcome of profitability and growth.

WHAT YOU'LL DO

Support the head of store and ensure the store is wellrun, wellmerchandised and wellstaffed
Coordinate and communicate the daily task assignments to the Customer Experience Representatives
Communicate sales goals to the Customer Experience Representatives
Ensure goals are achieved and identifying areas that require merchandising attention
Follow preopening, postopening and closing procedures
Engage and inspire our customers on the floor
Make meaningful connections
Create a warm and welcoming environment in our stores
Leverage our product to tell stories
Add joy to our customers' lives
Curate specific product collections for each customer you meet
Leave a lasting impression

Qualifications:

WHO YOU ARE

Passionate
Enthusiastic
Curious
Humble
Giving
Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence.

We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

**WELCOME HOME