Coordinator, Client Satisfaction - Ottawa, Canada - Canadian Air Transport Security Authority

Canadian Air Transport Security Authority
Canadian Air Transport Security Authority
Verified Company
Ottawa, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
The Canadian Air Transport Security Authority (CATSA) has 1 exciting fixed-term opportunity up to March 29, 2024 within the Corporate Services and Corporate Secretariat branch at the CATSA Headquarters


This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA's unique culture as it strives to excel in air transport security.


Why is CATSA a great fit for you?
CATSA is world leader in aviation security and screening with a mandate to protect the public.

A Crown corporation, it features a mix of public service and private sector diverse backgrounds in which is reflective of the varied background of its employees.

CATSA encourages innovation and creativity and offers a healthy and diverse workplace where employees work in an environment where they can be their true selves and feel energized and proud.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you


Summary of responsibilities:


Reporting to the General Manager, Communications, the Coordinator, Client Satisfaction is responsible for supporting and coordinating timely and accurate information on CATSA's procedures to the travelling public in regards to enquiries, complaints and claims.

For enquiries, the incumbent ensures procedures are understood prior to the pre-board screening experience.

Post-travel, the incumbent attempts to resolve any claims or complaints through a fair, responsive and complete review that includes liaising with internal and external stakeholders.

Administratively, the incumbent oversees claims processing and complaint resolution, including verbal and written interaction with passengers. The Coordinator, Client Satisfaction performs all other duties and responsibilities related to the position as required.


What you need to succeed

To qualify for the position, you must have:

  • Graduation from a recognized college or university with specialization in Communications or another specialty relevant to the duties of the position;
  • A minimum of three (3) years of experience in a customer service role, dealing with enquiries and/or claims and complaints from the general public;
  • A minimum of two (2) years of experience conducting background research, tracking and maintaining data, and consolidating data into reports;
  • Experience managing multiple files under tight deadlines.

This position is best suited to individuals with the following skills and abilities:

  • Exceptional communication skills, both orally and in writing;
  • Strong attention to detail;
  • Strong client service orientation;
  • Sound judgment and maturity;
  • Reliability, tact, discretion;
  • Ability to synthesize complex information in a clear and concise manner;
  • Ability to work well independently and within a team;
  • Ability to resolve conflict;
  • Ability to multitask and prioritize;
  • Ability to work well under pressure.

Valuable skills include:


  • Experience providing administrative support in an operational environment;
  • Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislations impacting CATSA;
  • Working knowledge of a third language.

Specific work requirements

  • Ability to work overtime as required;
  • Language profile: four (4) positions are Bilingual (CBCC);
  • Ability to obtain and maintain a Secret security clearance;
  • Be a Canadian citizen or permanent resident.

How to apply:


Additional information:

CATSA is dedicated to an inclusive selection process and work environment.

If you require an accommodation, please advise the Human Resources representative when you are invited to meet with us regarding this employment opportunity.


Inclusion & Diversity

  • Taleo ID:

1869

  • Language Requirements:

Bilingual Imperative

  • Job category:

Communications

  • Hiring Pay Range:

$59,293 - $74,088

  • Staffing Method:

Fixed-Term Vacancy
- # of openings:


1

  • Position reports to:

Ottawa - Head Office

  • Posting Date:

13/02/23

  • Working Location:

Ottawa

  • Application Deadline:

27/02/23

  • Working Location Category:
**Primary Remote
More jobs from Canadian Air Transport Security Authority
See all jobs of Canadian Air Transport Security Authority