Delivery Manager, Product Reliability and Operations - Toronto, Canada - Thomson Reuters

Thomson Reuters

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Delivery Manager, Product Reliability and Operations
Technology Service Management

The Legal Technology Infrastructure and Operations group is seeking a Delivery Manager to join our team in Toronto, Canada.

This is a key technical role that will lead, empower, and coordinate a skilled technical team of individuals toward delivering enterprise technology solutions.

This operational team is responsible for HighQ a modern, adaptable legal work solution.

About the Role
In this opportunity as a
Delivery Manager, Product Reliability & Operations, you will:

Be a People Leader:manage a team of technologists with varied skills and experience level. Coach and mentor current and future leaders within the team, be responsible to proactively identify individual training needs, conduct performance reviews and maintain a healthy team culture

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Be a Project Leader:train/coach team members in project delivery. Strategically plan, design and implement software to deliver value to customers, managing multiple projects simultaneously
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Be a Technical Leader: HighQ operates in public cloud and private cloud and the team consists of SRE, DevOps and Datacenter Operations to support the environments.
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Be an efficient Stakeholder Manager:collaborate and engage with stakeholders such as business teams, product owners, and project management in defining roadmap for products and processes. Act as point of contact in resolving stakeholder issues
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Be a Decision Maker:make quick and effective date driven decisions with good problem solving and analytical skills, and roll out strategy that aligns with company goals
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Be an Effective Communicator:Effectively articulate complex problems, concepts, and solutions to varied audiences
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Focus on Continuous Improvement and Technical Standards:drive improvements in productivity, software quality and reliability. Foster a continuous learning culture and a curiosity about emerging technologies

About You
You're a fit for the role of
Delivery Manager, Product Reliability & Operation, if you:

Have an overall professional experience of 6+ years, with 3+ years in Site Reliability Engineering Role and 2+ years directly managing teams.
Have experience using Apache Tomcat, scaling database technologies like MS SQL
Have experience with Azure.
Have experience with Cloud monitoring tools like Datadog
Have experience of driving technology strategy and execution while establishing strategic partnerships and delivering against product requirements
Possess strong knowledge of current technologies, with proficiency in the areas of automation, DevOps, cloudnative architecture, and system monitoring

What's in it
For You:

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

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Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
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Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
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Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
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Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
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Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.