Evening Receptionist - Vancouver, Canada - Canada West Veterinary Specialists

Canada West Veterinary Specialists

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHY JOIN US?
Canada West Veterinary Specialists is an exciting full-service multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service.

At Canada West, you can look forward to being part of a highly dynamic and supportive team, continuous learning, and exposure to unique cases within a specialty environment.

BENEFITS:

We grow together with our monthly inhouse Continuing Education presentations
Subsidized extended health benefits
5 paid sick days per year
Uniform allowance
Wellness Spending account
We believe in your wellbeing and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental wellbeing programs.
We provide employer paid Pet insurance to our employees.
We believe in recognizing our staff with rewards and recognition programs.
We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

Job Summary

Our client service team is responsible for providing the highest level of care to our patients, clients and referring veterinarians.

Being the central contact for the hospital, our client services team ensures the hospital is represented in a positive and professional manner.

We are seeking an additional team member that enjoys going above and beyond for clients, is eager to learn and develop in the veterinary industry, and thrives in a past-faced environment.

SUMMARY OF RESPONSIBILITIES

Greet and offer assistance to clients during the admission and discharge process.
Answer telephone inquiries and direct calls appropriately.
Facilitate efficient communication between clients, referring veterinarians, and the hospital team.
Cash handling and receiving payments from clients.
Processing insurance claims.
Willing to go above and beyond to exceed clients' expectations.
Ensure work area is kept clean and tidy at all times.
Complete other administrative / reception duties as assigned.

QUALIFICATIONS AND EXPERIENCE

Previous reception experience is required.
Graduate of an accredited program for veterinary assistants and receptionists is preferred.
Experience with Veterinary software programs an asset
If contacted for the role, you will receive a full job description that includes a full list of duties and responsibilities._

SKILLS

Proven ability to adapt quickly, respond to, and resolve emergency situations
Excellent verbal and written communication skills
Passionate about delivering excellent client service
Models the highest level of professionalism and confidentiality
Exceptional organizational skills and show ability to multitask and establish priorities
Ability to reflect compassion and empathy for clients in stressful situations.

WORKING HOURS

Wednesday
Saturday, 1:00 pm 11:30 pm after training is completed.
Training period: 46 weeks of day shifts, with start times varying from 7:00 am 11:00 am.

Job Types:
Full-time, Permanent

Benefits: