Manager, Practice Operations - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Summary:

Main Accountabilities

Team development_
Direct, inspire and develop staff to maximize their individual contribution, their professional growth, and their ability to function effectively with their colleagues.
Promote a learning environment where employees develop skills, knowledge and expertise.
Continue to develop a highperforming, highly inspired and engaged team of professionals
Promote and builds a cooperative team spirit and attitude
Enable team members to achieve required business results by removing roadblocks
Resourcing_
Understand and highlight the skills, expertise and training required to meet the needs of the organization
Partner with Account Directors and team Managers both on and offshore to gain an understanding of business partner needs/strategies and develop the supporting resource plans.
Attract, develop, and retain talent to provide skilled resources for the team
Work with the team Managers to ensure the staff are allocated appropriately to meet the teams resourcing needs.
Employees _
Set performance plans and objectives that enable employee growth.
Gather periodic performance feedback from a variety of people to ensure 360 degree input for team members and communicate a consolidated summary of the feedback to the individual team members.
Provide honest and direct feedback on evaluations and takes corrective action when required.
Create a positive supportive environment for a highly motivated and engaged team of professionals.
Champion and ensure that recognition is appropriately recognized and rewarded.
Supports team members by proactively removing roadblocks for them
Communication _
Maintain effective communication with management and team members.
Works with the Practice management team to bring new ideas, solutions and processes to the group.
Ensure that departmental objectives and plans are communicated to the team members.
Help team members understand the team vision and direction, along with how their contribution can help the team
Customer service focus with a strong accent on relationship management
What you need to succeed:_
Min 5 years of IT formal talent management and career development experience.
At least 3 years of recruitment experience and the ability to navigate our internal hiring processes efficiently and effectively, while finding creative, innovative ways to staff our demand.
Excellent communication, interpersonal, team building, and organizational skills.
Innovative thinking looks for new, sometimes unconventional approaches to getting the job done
Adaptable, resilient, adjusts quickly, maintains effectiveness throughout periods of change, exhibiting tolerance for ambiguity and the ability to lead the team through change
Preferred Skills:_
Show your passion to advance our talent practices and build a resilient and healthy culture
Maintain your effectiveness throughout periods of change and be comfortable with ambiguity

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

82,000/ ,000/135 000

Job Category:

IT - Application Development

Posting End Date:

07/12/2023