Applications Analyst - Edmonton, Canada - Open Circle
Description
Responsibilities and Activities
Activities:
- Investigate issues provided by employees, stakeholders or by error logs
- Provide accurate testing including the creation of test logs
- Provide remote support to employees and stakeholders
Activities:
- Maintain decision records relating to large projects with external clients which clearing outline expectations and timelines for project delivery
- Flexible in working extended shifts to support releases
- Provide general desk top support including but limited to troubleshooting issues, workstation deployment and upgrading systems to ensure employees workspaces are functional.
Activities:
- Investigate and resolve IT issues such as password reset, software questions, hardware problems, internet connectivity, configurations relating to employees' workstations either virtually or inoffice
- Recognize and escalate complex issues for awareness and issue resolution
- Accurately and thoroughly document configuration and tickets into ticket management system
- Maintain vigilant maintenance of ticketing process
- Provide and assess training needs of the organizations employees to minimize risk
Knowledge
- Diploma or degree in related discipline supplemented by two (2) years of related experience
- Automation and scripting
- Security and monitoring
- Understanding of building and maintaining strong client relations
- Highly proficient at identifying user and system issues and resolving and escalating appropriately
- Experience with Excel Power Query, Zendesk, Vital Objects, and Maximizer CRM an asset
Skills and Abilities
- Project Management and organizational skills
- Results driven and deadline oriented
- Problem solving
- Exemplary time management
- Communication skills verbal and written
- Ability to use tact and diplomacy while handling sensitive information
- Effective delivery of complex information in a clear and concise manner
- Analytical
- Enthusiastic selfstarter with ability to work independently
- Team player with positive attitude
- Process development and documentation
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