Client Care Representative - Edmonton, Canada - Open Circle
Description
Client Care RepresentativeDescription
The Client Care Representative is responsible for administering the OpenCircle Benefit Plan offered and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered.
Job Duties
- Process enrollments quickly and accurately
- Assist in the resolution of extended health and dental claim issues by acting as a liaison between employees and the claim adjudicator
- Assist employees/beneficiaries/executors with support on Life, Accidental Death and Dismemberment and Disability Claims. Maintain MVOS to indicate current status
- Process drug card requests
- Provide immediate and accurate responses to Priority Services clients
- Maintenance of employee or division files when changes are received
- Process NSF notices when received from Accounting
- Maintain records of outstanding premiums
- Other duties as assigned from time to time
Qualifications
- High school diploma
- Effectively deal with all clients in a manner that shows sensitivity, tact and professionalism
- Good judgement, decisionmaking and problemsolving skills
- Strong written and oral communication skills
- Strong interpersonal skills
- Initiative in identifying and dealing with situations proactively and persistently
- Great attention to detail
- Exemplary customer service skills
- Demonstrate time management and organizational skills with the ability to meet projected timelines
- Proficiency in computer software packages including Microsoft Word, Excel, Outlook. Excellent computer skills are essential in this role
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