Service Advisor - Guelph, Canada - VinFast Auto Canada

VinFast Auto Canada

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

À propos de VinFast

VinFast est le premier fabricant automobiles vietnamien haut de gamme, de plus nous avons réussi à atteindre notre objectif initial d'être n° 1 dans tous les segments automobiles localement en moins de 2 ans.

Maintenant, en 2023, nous entamons notre prochaine mission - l'expansion globale avec le lancement de notre gamme de VUS intelligents entièrement électriques au Canada, aux États-Unis et en Europe.

VinFast est l'un des plus grands constructeurs automobiles de l'Asie du Sud-Est avec des équipements et des infrastructures de classe mondial et une capacité de production pouvant atteindre véhicules par an.

Nous nous sommes associés à des fournisseurs automobiles de premier plan dans le domaine de la fabrication et de l'ingénierie et avons fait appel à la maison de design italienne de renommée mondiale Pininfarina pour concevoir à la fois l'extérieur et l'intérieur de toute notre gamme de modèles.

VinFast est fier de produire des véhicules dotés d'un savoir-faire supérieur, des normes de sécurité les plus élevées et d'un système d'infodivertissement intelligent qui rivalisent avec les principaux manufacturiers asiatiques, européens et américains.

VinFast soutient également ses propriétaires avec une expérience client exceptionnelle et transparente à la fois dans la vente et l'après-vente.

VinFast et VinFast Auto Canada Inc.

sont des filiales de Vingroup, l'un des plus grands conglomérats privés d'Asie avec une capitalisation boursière de 20 milliards de dollars canadiens.

En tant qu'entreprise multisectorielle, Vingroup se concentre sur trois domaines principaux :
la technologie, l'industrie et l'immobilier.

SCOPE OF THE JOB

As the Service Advisor, you will be acting as the interface between VinFast customers and VinFast Service Centres, advising and supporting customers through the entire process, while ensuring the utmost in customer communication and satisfaction.

Further, your expertise will be relied upon to identify additional maintenance services, organize the shop work schedule, all while supporting the team in day-to-day operations.

Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come.

As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.

As the Service Advisor, you will quickly solidify your value within our team

Your responsibilities will include:

RESPONSIBILITIES AND TASKS

Courteously attend to phone calls, electronic messages and walkins to address any customer concern with the highest level of response and attention to detail, promptly responding to missed phone calls
Coordinate customer appointments, allocate working time, and perform final inspection before returning the vehicle to the customer
Accurately record issues and data into Dealer Management system (DMS)
Track estimated completion time, and communicate progress and status updates to customers
Coordinate with mobile technicians and service assistants for customer vehicle pickup
Coordinate the delivery time or pick up with each customer
Follow up with customers on service provided; ensure they are satisfied with the experience
Inform customers of any outstanding service campaigns, safety recalls, scheduled maintenance, previously declined work, or applicable promotions
Resolve minor customer concerns
Coordinate customer mobility solutions
Communicate with technicians regarding appropriate service options where needed
Liaise with collision repair network facilities as required
Instill VinFast loyalty by ensuring an exceptional customer experience for all customers
Comply with VinFast policies, processes and standards
Document and maintain customer data
Deliver on measured performance indicators, including CSI, sales
Keep up to date in training by completing all VinFast offered training courses
Assist the Service Manager, as necessary
Additional tasks as required

WHAT YOU BRING

A minimum of 3 years of Service Advisor experience, EV or luxury experience preferred
College Diploma or Trade School Certificate in Automotive Studies, or equivalent
Business and/or technical education at a university/college
Computer proficiency in business productivity tools and software (MS Office suite, SalesForce, CDK and/or Reynolds software systems)
Understanding of basic automotive techniques related to repair and servicing of automobiles
Professional, dependable, and committed to delivering excellent customer service
Detail oriented, highly organized, and able to multitask effectively
Valid Driver's License, clean driver's abstract/record
Able to stand for 8 hours and must be able to lift upto 50lbs
Flexibility to work retail business hours, including Saturdays

CHARACTERISTICS & TRAITS