Account Executive, Show Services - Mississauga, Canada - Stronco
2 weeks ago
Description
Summary
This position works directly with customers, internal teams and various industry stakeholders to manage all aspects of assigned accounts in a primary and supporting role to ensure proper planning and successful execution of events.
In this role you will be responsible for event development, customer service, management of assigned accounts & budgets and timely updates and communications.
You are a customer-centric, team-oriented industry professional who thrives in a fast-paced, deadline-oriented environment and can seamlessly work on multiple projects under tight timelines.
Responsibilities
- Full cycle management of assigned accounts from booking to billing, including:
- Act as account liaison with various stakeholders, including show management, key exhibitors, facility coordinators, suppliers, industry partners and internal teams.
- Manage client needs and requirements throughout show cycle.
- Work with client to gather event requirements.
- Ensure ongoing and timely communications, entry and updates of event information to internal systems and departments.
- Generate appropriate internal work orders ensure timely distribution of event requirements.
- Attend internal and external preproduction meetings, site inspections and post show meetings, as required.
- Attend movein and moveout of events, as required.
- Prepare billings.
- Handle select exhibitor accounts as assigned or needed.
- Ensure timely rebookings of assigned events.
- Act in a supporting role on assigned shows, as required.
- Promote Stronco through participation and involvement at industry events and associations, as assigned.
Qualifications
- 5+ years of experience in the trade show and exposition industry.
- Proven and exemplary account management and customer service skills.
- Uncompromising commitment to deliver exceptional customer service.
- Highly organized and detailed oriented with ability to multitask, prioritize and work in a high pressured, fastpaced environment.
- Excellent written and verbal communications skills.
- Working knowledge of Microsoft Office.
- Commitment to teamoriented success philosophy.
- Ability to work evenings, weekends and on show site when necessary.
- Ability to travel when required.
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