Customer Support Coordinator - Mississauga, Canada - EXCLUSIVE BRANDS

EXCLUSIVE BRANDS

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and collaborative environment? Look no further We're seeking a talented
Customer Support Coordinator to join our growing team at
Exclusive Brands.

We specialize within the snack, baking décor and confectionary categories. Our products are fun, innovative and delicious

Why Choose Us?
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Fun and Inclusive Culture: At Exclusive Brands we believe work should be enjoyable. Our team celebrates wins, supports each other, and fosters a positive atmosphere. From team lunches to monthly birthday celebrations, we know how to have a good time
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Endless Opportunities: We're not just a company; we're a platform for growth. As a
Customer Support Coordinator, you'll have access to ongoing training, mentorship, and career development. Whether you aspire to lead a team or learn a new skillset, we're committed to helping you succeed.
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Innovative Environment: We embrace creativity and innovation. Your ideas matter here Join a team that encourages out-of-the-box thinking and values fresh perspectives.

Responsibilities:

Ensures our US customer orders are entered with priority and followed through within requested timelines
Followsup with broker managers to ensure purchase order information, including pricing, is accurate for processing
Completes ASN's and PO acknowledgements
Verifies invoice order sequence to ensure all invoice numbers are accounted for
Completes customer invoicing, including EDI invoicing and provides order confirmation copies to sales for incomplete orders
Issues credits as necessary and can perform basic AP data entry (outbound freight invoices)
Tracks backorders to ensure processing when product is available
Creates daily, monthly reports to track all orders, shortshipments, and aging orders
Works with customers to resolve shipping inquiries, order status questions and any issues with high level of priority
Works with warehouse team to ensure timeliness and smooth flow of customer orders
Provides knowledgeable answers to questions about product, pricing and availability
Completes customer listing forms and product maintenance forms as necessary
Manages sample distribution and tracks samples for inventory adjustment
Filing of paid invoices as required
Provides backup in areas required and as needed

Experience and Qualifications:

Minimum High School Diploma and/or 23 years relevant experience an asset
Proficient computer skills in MS Word, Excel and Outlook
Experience in Sage ERP an asset
Strong data entry skills; mathematical skills
Excellent interpersonal and communication skills both verbal and written
Must have exceptional follow through skills and attention to detail
A selfstarter with excellent organizational skills and the ability to multitask as well as meet multiple deadlines in a timely and efficient manner
CPG experience an asset
Knowledge of warehouse systems and procedures an asset

Salary:
$42,000.00-$62,000.00 per year

Benefits: