Customer Service Representative - Bolton, Canada - Freightcom

Freightcom Bolton, Canada

3 weeks ago

Full time

Description

Freightcom utilizes strong relationships with LTL carriers and national Couriers to develop pricing programs that help businesses cut costs on shipping. Our online platform provides the ultimate shipping solutions for businesses to get rates and book freight instantly without having to contact numerous carriers. Our objective was to provide a "one-stop-shop" website that allows our customers to quote, ship, and track all in one platform.

In terms of company culture, we like to think we put the 'team' in teamwork. The first thing you'll notice when you work at Freightcom is the comfortable size and agility of the group. We work closely with each other across every department, which allows us to perform at the highest level. We continue to collaborate, communicate and connect; what this amounts to is a greater dedication towards serving, growing and innovating alongside our clients. Working at Freightcom is a daily adventure and has some unique benefits and advantages. Freightcom makes its employees a priority by providing a creative and energetic workplace and all the resources you need to be successful. This position is ideal for highly motivated individuals who are ready to start or further develop their career in the logistics/shipping industry. Come and be a part of this thriving company and let's go on this adventure together.

Like what you see? We would love to have you apart of our team

_This role will require someone with strong analytical skills, attention to detail, strong organizational skills, ability to work in a fast paced environment and a passion for providing exceptional customer service. This role will include but is not limited to:_

Responsibilities and Duties
Quoting, booking, and tracking shipments
Handle customer inquiries in a timely, professional manner via phone and e-mail
Handle complaints and provide appropriate solutions and alternatives within the time limits and continuous follow up to ensure resolution
Assist customers with tracking enquiries, problem solving and assisting to find solutions for deliveries or pickups that do not proceed as planned
Follow communication procedures, guidelines and policies
Perform other duties as assigned

Qualifications and Skills
Excellent verbal and written communication and organizational skills
Comfortable working in a fast-paced environment
Effective at problem-solving, detail oriented
Positive attitude with good interpersonal skills and pleasant telephone manner
Strong conflict resolution skills
Goal driven and highly motivated
Ability to multi-task and work under pressure
Outgoing and engaging personality
Disciplined, ambitious and self-motivated
Work independently as well as in a team environment

_Freightcom Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodation to complete the application process, please message us directly via the Indeed messaging function._

Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits:
Dental care
Extended health care
Schedule:
8 hour shift
Day shift
Monday to Friday

Work Location: In person

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