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    Shipping and Logistics Supervisor A - Vancouver, BC, Canada - Rove Concepts

    Rove Concepts
    Rove Concepts Vancouver, BC, Canada

    3 weeks ago

    Default job background
    Description

    With great exposure to much of the business' operations, the successful candidate will receive a deepened knowledge and understanding of the logistics and supply chain side of the business.

    Work together with the Logistics Coordinator in shipping orders out and day-to-day tasks related to the department
    Liaise between the customer care team members, carrier representatives, and warehouse administrators on individual files to resolve any shipping issues and/or inquiries
    Report on daily warehouse productivity metrics while providing detailed analysis and insights
    Create and manage inventory transfer flow between warehouses and resolve any discrepancies reported
    Work with warehouses and carrier partners to determine estimated shipping times and dates and relay them to related parties

    Ensuring customer service team and logistics partners have a quick response time by staying on top of your assigned tickets, with same-day ticket review.

    Demonstrating conflict resolution and interpersonal skills to help the customer service team find the best solutions for the customers
    1 year in customer service and/or in an office environment
    ~ concentration in transportation logistics, operations or similar as an asset
    ~ An interest in Logistics of an eCommerce business
    ~ Able to analyze data, utilize problem-solving skills, and recommend solutions
    ~ Highly proficient in using Microsoft Excel
    ~ Personal interest in the furniture or design industry an asset
    ~ Casual and open work environment
    ~ We are a dog-friendly office space
    ~ Regular social events with a great team culture
    ~
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