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Am Host/hostess - Langley, Canada - Sidebar Grill

Sidebar Grill

Verified Company

Langley, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Under the supervision of the Management Team, the Host Team ensures that our guests have a memorable dining experience by providing quality customer service.

In this role, you will be the first point of contact for guests and will be responsible for providing a welcoming and seamless dining experience for all patrons.

You will work closely with the management team and serving staff to ensure both guests and staff needs are met.

Sidebar Grill is brand-new restaurant in the heart of Langley opening this summer. Our vision for Sidebar Grill is to create a dining atmosphere that seamlessly blends comfort and sophistication. A place where our valued guests can indulge in our signature dishes and cocktails, while cherishing moments with colleagues.

Moreover, it is our intention to offer a welcoming space to relax in the delightful company of friends and family.

Why us?
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By joining our team, you will have the unique opportunity to contribute to our growth and shape the future of Sidebar Grill

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At Sidebar Grill, we foster a collaborative and supportive team culture. Together, we will create an inclusive and positive work environment where everyone's ideas and contributions are valued.

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As a new restaurant, Sidebar is committed to the growth and development of our team members. Join us to grow your career in the dynamic and ever-evolving restaurant industry.

Responsibilities

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Maintain a positive and professional attitude at all times and provide exceptional customer service to guests.
Make every effort to be knowledgeable about our products and menus; Attend preshift meetings.
Greet and welcome guests as they arrive, and escort them to their table or waiting area.
Listen to guests' needs and make every effort to fulfill them.
Manage reservations and seating arrangements to ensure maximum use of available seating.
Maintain accurate records of reservations, waitlists, and table assignments, and communicate this information to servers and other restaurant staff as needed.
Manage guest inquiries, complaints, and feedback, and work with the management team to resolve any issues in a professional and timely manner.
Communicates effectively with management and servers to ensure all necessary service information is collected and passed to appropriate teammates.
Liaises with fellow teammates to ensure all guests of the restaurant are well attended to.
Ensure compliance with company policies.
Attend training sessions and staff meetings as required.
Perform other duties as assigned and/or directed

Education and Qualification Requirements

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WHMIS training required; provided at Sidebar.
Prior experience in a guest services or customer service role is an asset.
Have a working knowledge of the predominant language(s) of our guests.
Personable and eager individual interested in gaining hospitality experience.
Basic knowledge of industry best practices, guest services, and food & beverage.
Strong communication and customer service skills.
Ability to maintain professionalism, control, and composure in difficult and stressful situations.
Strong multitasking and organizational skills with the ability to work efficiently within a fastpaced environment.
Strong team player, punctual for shifts, and reliable to execute work as assigned.
Ability to stand for extended periods.
Ability to lift and move tables.
Flexibility to work evenings, weekends, and holidays as required.