Manager, IT Solutions Support and Operations - Toronto, Canada - The Co-operators

The Co-operators
The Co-operators
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Position Overview:


Company:
Sovereign Insurance


Number of Positions: 1


Language:
This role operates in English.


Work Model:
Hybrid


Alternate Title:
Manager, Information Technology


Additional Information:

The work location for this role is flexible to Calgary and Toronto.


The Opportunity:

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters.

This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people.

The smart, curious and collaborative people who bring their whole heart and passion to work each day.

But you can't pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families and communities we impact.

Join us and begin shaping your experience at Sovereign.


Sovereign is looking for a Manager, Information Technology Solutions Support and Operations you will be responsible for providing direct management to a diverse team that has complex technical responsibilities and will work in close collaboration with our Solution Delivery Leads, providing skilled personnel to meet various project and operational requirements.

This role oversees 4 key areas in Sovereign IT:


  • IT Operations
  • IT reporting, IT finances, Audit
  • Production Releases production change management


  • Business continuity

  • Business Continuity Planning, Disaster Recovery

How you will create impact:


  • Ensuring a positive experience for our organizational end users by ensuring appropriate support of our systems is provided through our Application Support team
  • Contribute to project and program success by overseeing production release services leveraging DevSecOps tools and best practices
  • Participate in budgeting and reporting activities, such as contributing to annual budget planning and IT operational reporting & analytics
  • Contribute towards the development of IT best practices, standards, policies, practices and methodologies, and monitor compliance with audit and business continuity management plans.
  • Identify opportunities to improve processes, procedures, solution delivery, maintainability, and usability, including operational efficiencies.

How you will succeed:


  • You thrive on leading and motivating others to embrace accountability to deliver our exceptional client experience and achieve results.
  • You ensure you and your team's day to day actions are in harmony with the company's purpose, vision, and values even when challenged.
  • You take responsibility for guiding others through changing conditions and creating a supportive culture that encourages the exploration of new opportunities or innovations.
  • You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

To join our team:


  • Experience with Incident/Ticket Management Systems such as Service Now or similar
  • Solid understanding of DevOps / DevSecOps practices
  • Familiar with code repository and release management tools such as Bitbucket and Jenkins
  • Solid understanding of Agile project management / software development
  • Experience with JIRA, Confluence and other related project management tools
  • A Diploma or Degree in Information Technology or Computer Science with at least 5 years relevant experience or equivalent combination of education and experience.
  • 2+ years of management experience and demonstrated leadership ability in the areas of coaching, mentoring, staff direction, interviewing/hiring, performance management, and strategic planning

What you need to know:


  • Physical: Regular office environment. Hybrid work model. Minimal travel is required.
  • Mental: A challenging and fastpaced work environment (including managing staff, multiple tasks, projects, prioritizing and planning large volumes of work and/or tight deadlines) can increase mental demands of the role.
  • As a leader, strict confidentiality is required with respect to sensitive matters and employees' personal information.

What's in it for you?:


  • The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
  • A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
  • A holistic approach to your wellbeing, with physical and mental health programs and flexible work options.
  • The opportunity to work on an inclusive team who inspire each other to explore and achieve what's possible.
  • An organizational commitment to sustainability and charitable giving; positively impacting the social, environmental and economic wellbeing of Canadian businesses, families and communities.

Interested in applying?:

Co-operators is focused on fostering an inclusive, equitable and accessible work environmen
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