Bilingual (Eng/french) Overnight Contact Center Rep - Markham, Canada - TD Bank
Description
TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
"Welcome to TD. How can I help?"
Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.
Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.
What You'll Do
You are the voice of TD and your role is to:
Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.
Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.
Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.
Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.
Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD.
Who You Are
You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.
You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
You enjoy working with a diverse team and appreciate the value of perspectives other than your own.
What We Offer
As part of our Contact Centre team, you will:
Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.
Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.
Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.
Job Requirements
-
Experience & Education Requirements
- High School Diploma,
- Undergraduate degree and/or 1+ years relevant experience
- Proficiency in both French and English
Additional Information
Your Commitment
Location Steeles Avenue East, Markham Ontario (or other location)
Training Commitment (Full time hours)
Training is paid and is scheduled at 37.5 hours per week. Training is generally scheduled from 8:00am-4:00pm or 4:00pm-12:00am. You must be able to accommodate the training schedule for 13 weeks. While the opportunity is Overnight, we do not offer Overnight training.
Training takes place onsite
for 90 days at our location of 3500 Steeles Avenue East, Markham Ontario.
Following training, you will begin working remotely
.
Working on site 1-2 times per month will be required.
Scheduling Commitment - Full Time Opportunities available between Monday-Sunday, 11:45PM-7:45AM.
Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work and in the communities we live in?
We want you Click here to apply
- .
NOC:
Banking, Insurance and other financial clerks
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
- Contact Centre
Job Category - Primary
- Call Center
Job Category(s)
- Call Center
Hours
- 37.5
Hours/Availability Detail
- 11:45PM7:45AM
Business Line
- TD Canada Trust
Time Type
- Full Time
Employment Type
- Regular
Country
- Canada
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