Helpdesk Support Analyst - Surrey, Canada - Compugen Inc
Description
Job Title
- Helpdesk Support Analyst
Vacancy No
- VN7006
Work Location
- Surrey, BC
Base Pay Range
- $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable).
Job Details
About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities.
Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations.
We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we would love to talk to you. Join us and help us make a difference.
Helpdesk Support AnalystResponsibilities**:
- Assist customers with clear communication and stepbystep solutions
- Contribute to team innovation through ideas for process improvement and efficiency
- Escalate concerns/questions to supervisor as required
- Collect, organize and maintain a problems and solutions log for use by other Technical Support Representatives
- Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
Qualifications:1 year of experience in a technical support role within callcentre environment - Experience using an online ticketing system
- Exceptional customer service and communication skills
- Proven analytical and problemsolving abilities
- Post-Secondary education within technology is preferred
- Experience working in a teamoriented, collaborative environment
- A+ certification is an asset
Equity Statement:
If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
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