Bilingual Customer Service Representative - London, Canada - A&L Canada Laboratories

A&L Canada Laboratories
A&L Canada Laboratories
Verified Company
London, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

The Customer Service Representative acts as a liaison, provides product/services information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.


In this role you will:
- take and respond to all customer calls requiring French language skills
- answer customer inquiries and complaints, escalating issues as needed
- answer incoming calls and redirect to the appropriate recipient as needed
- identity and generate sales leads and assess customer needs to achieve customer satisfaction


Education and Experience:


  • Completion of High School Diploma is required, College diploma in administration is considered an asset
  • At least 1 year administration or customer service experience


  • Computer proficiency

  • Excel, Microsoft Word

Key Skills & Abilities

  • Bilingual (French and English) a must, with strong verbal and written communication
  • Excellent telephone manner
  • Experience with laboratory information management systems (LIMS), CRM and Windowsbased software (word processing, spreadsheet) would be an asset
  • Excellent organizational skills
  • Ability to multitask
  • Strong work ethic and drive to meet customer demands
  • Ability to work in a fastpaced environment
  • Ability to work independently
We offer a competitive salary, performance incentive, RRSP, Extended Healthcare, and company vehicle. If you possess the above qualifications, we would like to hear from you.

  • A & L Canada Laboratories Inc. is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs. If you require an accommodation to participate in the hiring process, please contact us to make your needs known in advance._

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Overtime
pay


COVID-19 considerations:
Masks are currently optional in the workplace. The employer provides masks and other required ppe and sanitation items.


Application question(s):

  • Are you fluent in both written and verbal French?

Experience:


  • Customer service: 1 year (preferred)

Work Location:
Hybrid remote in London, ON N5V 3P5
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