Field Service Technician - Winnipeg, Canada - Xerox
Description
Press space or enter keys to toggle section visibility- City
- Winnipeg
- State/Province
- Manitoba
- Country
- Canada
- Department
- Technical Customer Services
- Date
- Friday, April 14, 2023
- Working time
- Fulltime
- Ref# Job Level
- Individual Contributor
- Job Type
- Experienced
- Job Field
- Technical Customer Services
- Seniority Level
- Entry Level
Description & Requirements:
About Xerox Holdings Corporation
- Primary Responsibilities:
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.
- Manage call activity; perform call close administrative requirements.
- Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.
- Adhere to proper escalation procedures to resolve customer issues.
- Provide customer training on assigned products in accordance with current field procedures.
- Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)
- Responsible for supportive participation in team functions and adherence to agreedupon practices and procedures developed by the Team.
- Assist other service reps as required with; call support, knowledge sharing & problem resolution
- Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity
- Takes ownership for customer & technical problem resolution with mínimal support required.
- Participates in discussions on focus areas or processes.
- Manages and plans activity to ensure productive workday.
- Responsible for a full assigned workload territory with mínimal assistance.
General:
- Intermediate level job with some work experience
- Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
- Identifies problems in straightforward situations, and makes sound decisions using standard procedures
- Works within established procedures with a moderate degree of supervision
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