Student Services and Accounts Coordinator - Langley, Canada - Trinity Western University

Trinity Western University

Verified Company

Langley, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Purpose and
Summary

The TWU-GLOBAL Student Services and Account Coordinator reports to the Executive Director - Branches in (a) providing student account services; (b) streamlining student account workflows; (c) processing vendor and partner payments; (d) coordinating MBA-Bridge and other graduate program, as needed; and d) Frontline services.

Key Areas of Accountability:

Student Account Services

Process student tuition, textbook and related charges including those that relate to students from partners, FAR Centres (e.g. TLC, SPC, MEDCA, etc.), adult degree completion, MA Leadership as well the MBA-Bridge program
Set up credit and payment plan terms and collect payments (which includes preparing invoices, receipts, bank deposits and communication with sponsors and fund or grant providers)
Handle payment disputes, as required
Process/issue student refunds
Perform other daytoday financial transactions, including verifying, classifying, computing, posting account receivables

Streamline Financial Student Account Workflows

Student invoicing and sponsored student procedures (i.e. sponsor letter collection, release of information, etc.)
FAR Centre, Partner and MA Lead student account processes
Works closely with Branch Account Manager in ensuring A/R and A/P processes within TWU GLOBAL are efficient across different programs and locations
In coordination with the Office of the Registrar and the Branch Account Manager, implement student account process improvements

Vendor and Partner Payments

Support, when needed, the processing of account payables such as agent commissions, honorarium and partner shares and rebates

MBA-Bridge and Special Program Coordination

Setup students in appropriate systems (Salesforce, Jenzabar, etc.)
Process student registration and sends relevant registration communications
Works with Admissions Counsellor to facilitate student retention

Frontline and Other Duties

Direct frontline communications
Lead in providing superior customer service to students, faculty, and staff
Communicate regularly with program leaders to pass on general student program comments and interests
Jointly with Branch Coordinators, support and organize GLOBAL events

The Person*Skills and Abilities*- Demonstrate a high level of accuracy, efficiency, and accountability with a strong attention to detail.

A teamplayer with a warm/engaging personality with a good sense of marketing and customer service.
Strong computer skills and adapts quickly and easily to enrolment software
Strong knowledge in all Microsoft Office Applications
Possess strong interpersonal and written communication skills; communicates effectively with international and adult learner markets
Able to complete projects with mínimal supervision with excellent time management skills
Strong organizational, data management and administrative skills
Manage stress well and is able to work effectively and efficiently in a fast paced environment

Personal*Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU's mission, values, Statement of Faith and Community Covenant.

Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

Servant-Leader Way of Life:

Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions*
Reports:Student Workers as required

Reports to:
Executive Director, TWU GLOBAL - Branches

Standards & Requirements*Education*: Bachelor's degree required (Business degree preferred).

Experience*:
Minimum of 1-2 successful years' customer service experience. Experience in accounting or similar field an asset. Experience in post-secondary and/or adult, online and international education environments preferred.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing._

Updated:
*January 2023

Salary Classification: 7

Agreed to by:
Executive Director, Branches and ED, Human Resources