Collections Representative - Laval, Canada - Wolseley

Wolseley

Verified Company

Laval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros

In this role you are responsible for the collections and client services service support to Wolseley Canada's customer accounts. _
The required shift hours for this position is 11am7pm Eastern Time._

What's in it for you?

Regular business hours Monday to Friday
Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment.
Career development and training opportunities
Life insurance, disability and wellness program
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday
Bonus programs that include annual performance and profit sharing
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program
Safety shoe reimbursement

What you will do:

Resolving delinquent accounts by collecting overdue payments
Handling highvolume inbound calls from customers with invoicing and payment inquiries
Perform, track, and documents collections activities
Research and solve disputes within policy parameters
Resolve invoicing issues causing payment delays, and promote electronic invoicing
Resolve customer discrepancies such as: cash discount chargebacks, terms disputes, skipped invoices, unauthorized deductions and misapplied payments
Identify and escalate accounts that require third party or legal actions
Reconciliation of client accounts as required
Monitor and manage "shipment on hold/notification display" screen within authorized limits
Encourage and Promote our selfservice website: Wolseley Express

What you will bring:

Undergraduate degree in Accounting or Finance, or related business field preferred
Minimum of 35 years of Credit/Collections experience; proven track record of prior collections success
Experience working in a customer service role
Strong verbal and written communication and negotiation skills
Professional and courteous demeanor
Ability to work independently
Microsoft Office experience preferred (i.e.
Word, Excel, and Outlook)
Strong vocabulary in English will be required as the incumbent will be working with the Western Canada Portfolio
CCP designation or in pursuit of obtaining CCP designation is an asset
Bilingual English and French, an asset
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications._

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Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position._

Benefits: